Grass Lake Pizza Time — Restaurant in Grass Lake Charter Township

We have been ordering from here since I can remember - since it was JustIn Tyme. It's never been more disappointing. They've forgotten parts of our orders and such before, but they were never rude or dishonest about it. However, tonight was a different story. Tonight, we were told 1 hour for our delivery. It took an hour and 45 minutes to arrive, with an item missing from the order. When we called to tell them we wouldn't be tipping due to the pizza being almost an hour late, part of our order missing, and by the time the pizza was here, it was cold and stuck to the box. We requested that the place pays the kid for the tip he lost out on, as it was not his fault, but we cannot consciously tip on an order that came almost an hour late, cold and with our drink missing. Upon telling the person on the phone about this she just stated they only had two drivers, and told us we are outside of their delivery zone so they shouldn't even be delivering to us. Odd, they have for the last 12+ years or so? Wonder what changed besides calling and complaining? Fortunately, that's not a problem as we won't be ordering here again. It's now been almost 2 and a half hours and our entire order still has...

I have never once called a restaurant to complain or posted a bad review in my life. But this is too bad to not. Ordered from here for the second time. First time it took almost 2 hours for delivery, this time an hour and a half. I am 1.5 miles away from this place. The food was not hot, barely even warm. And the soda was warm. I called to speak to a manager & very nicely asked for a refund. Said he could offer me a cheese bread on my next order (not very nicely). He also made many excuses as to why it took so long...(I've never had pizza take this long in my life). I said no thanks as I will definitely not be ordering from here again. Said he would have to call his boss to see if I can get a refund, but would need the pizza back. I said feel free to come pick it back up..we will not be eating it. Said he would call me back after speaking to his boss. I have not received a call back and highly doubt I will. I will gladly change this review if the issue is taken care of. I don't understand how a place with this kind of customer service stays in business. Do yourself a favor & don't waste your time or money...

This place has gone downhill in a hurry over the last few months. Not sure if they have changed manager's and/or are under new ownership but the food & service has seen better days. Our last 3 orders have taken an average of an hour and a half to arrive after being told 30-45 minutes (we live a little over 2 miles away). Our last order (literally this time) the pizza & breadsticks were soggy & cold, the ranch dressing was luke warm & virtually inedible! Now don't get me wrong, the food here has never been anything to write home about to begin with but it's convenient & reasonably priced. So I called and spoke to the "manager" & he gave excuse after excuse and offered to remake the food only if we brought it back to the effing store!? I didn't bother to debate and said no thank you, we'll make due. At that point, I'd have rather eaten the dogs Alpo than the food they delivered. As the last reviewer said -- don't waste your money...