Jimmy John's — Restaurant in Grayslake

Saying it's "terrible" is being nice. We ordered three sandwiches and three bags of chips online to take on a picnic ($30 total). Assuming the food would be correct, we picked it up and drove to our picnic spot 30 minutes away only to discover two of the three sandwiches were wrong. The restaurant ignored all of my requests.

We ordered the veggie sandwich without mayo or tomato, but added mustard, pickles and onions. Not only did they adhere to these requests, we got even LESS! They didn't include the avocado that is supposed to come standard on the veggie sandwich. So that sandwich went in the trash. The tuna sandwich we ordered was also missing additions: pickles, onions and mustard. This was less of a concern, as I could still eat it--albeit it was as bland as the paper it was wrapped in.

BUT WAIT, IT GETS WORSE!

Understandably irritated, I called JJ Grayslake to complain. And I had the non-pleasure of talking to what may be the worst fast-food restaurant manager on the planet. The conversation went a lil something like this (not verbatim):

Me: I just picked up our online order, and the veggie sandwich is totally wrong. Him: It may be wrong, but that's not my problem. Me: Excuse me? My son won't eat mayonnaise and tomato and I specifically requested no mayo and tomato on this sandwich. Him: Not my problem. The online ordering system is sometimes wrong. We make what we get and that's what we made. Me: But it's YOUR online ordering system. I don't even want a new sandwich. We're 30 minutes away. Just give me a refund of $7 for the incorrect veggie sandwich. Him: Ha. No, that's not going to happen. You will not be getting any refund. It's not my fault if the online ordering system messed up. Me: Are you actually serious? Him: You WON'T get a refund. Take it up with corporate.

So that's my first and only experience with Jimmy Johns: a messed up order, a terrible manager and I'm out $7 + tax. I didn't even bother to tell him about the second messed-up sandwich.

Next time and every time I want a fast-food sandwich, I'll be driving a few extra miles to that fantastic toasted sammich place ... can't remember the name ... I think it rhymes...

My wife ordered a sandwich from there and when it arrived it didn't have most of the extras she ordered with it like cucumbers, tomatoes, lettuce, etc. She politely called them up and explained what happened and they brought out another sandwich. End of story, right? Oh no! She gets a call back from a "manager" who says that once the sandwich came back he personally inspected it and found that it actually had each and every ingredient on the sandwich. He then rudely told her we were banned from ordering from JJ's. When I got home she told me the story about how we were banned from ever ordering there again. Well once I stopped laughing I put in a call and explained that nobody is going to demand the exact same sandwich be brought out if it was right the first time. This manager was nice because he just started his shift and said he would have the manager in question call me back. Three days later he did and said that we are, in fact, exiled from the sandwich eden known as Grayslake Jimmy Johns. I explained to him that my wife is of reasonably sound mind and wouldn't send back a sandwich for no reason. I asked him if it may have occurred to him that perhaps the person who screwed up the order added the ingredients to cover his butt. He said it wasn't possible because Jj employees don't ever lie. I mumbled something about I think one just did and told him what I thought of his customer service and resisted the temptation of telling him what I thought he could do with his sandwiches. Not the first time this has happened but the first time we sent something back. Before you say it yes, I know, what were we doing ordering from there in the first place, right? Well, not a problem as we are banned. I thought about sending them a family picture to put on the wall saying "Do not serve these people" like in Vegas when you...

Nothing special here. Just a very bad experience. I ordered a BLT with chips, a pickle and a drink. Trying to get the order right was a huge challenge. When I gave my credit card number over the phone and was asked the expiration date I said "April, 2022." The young teen(?) then asked me, "What number is for April. I don't know the number for April." I then had to tell him "04 is for April, then 2022.

I had it delivered. I tipped the delivery guy a couple of bucks.

Then I opened my sandwich: a very long skinny 16" sandwich that looked rather lean, and nothing like a sandwich of any substance. I looked inside and found a few strands (I'm being generous) of bacon. The bread was hard enough that I could whack it on my plate and make a banging noise. I tried to warm up half of the sandwich to soften it up a bit but it was still like eating bread several days old.

I called them up and expressed my displeasure with the quality of the sandwich. Whoever answered hung up on me.

On one hand I could say it was a Sunday night and maybe it was just a bunch of teens minding the shop, but that would be an insult to teens. Whoever they were, they didn't seem like they knew what they were doing and worse, they didn't seem like they really cared. Zero pride in their work. Zero customer relations skills. Zero stars if I could. I'm sure they weren't bad kids, but I will never order from there again until I know for sure something has changed. Sad . . . because its got a good neighborhood location, and I do hope things...