Triangle Family Restaurant — Restaurant in Grayslake

We walked in, and Robin, their waitress, starts to throw a fit. I understand that she is having a bad day. What did she have a fit about? My neice had a Starbuck, and she was not even drinking it. We were here to eat. The owner did not have an issue. Our witness did not have an issue. She who is waiting for other tables seems to have an issue with our table.

As we ignore her , she tries to tell our waitress what she should do and say. We have been here many times, and the rudeness out of nowhere is just not acceptable.

Now, I completely understand that my niece should not have brought a drink in. It was not disturbing anyone, nor was anyone drinking it. It just sat there.

Robin - the waitress took it upon herself to follow company policy and try and demand how dare customer not follow their company policy. We were letting it go, but she still continued to push the matter by going to the owner and continuing to complain and point at our table. That was totally uncalled for. The manager/owner took the waitress side. We simply asked, "Are we buying food here ?" Are we drinking the coffee that was brought in (no one had touched it).

As we try and leave peacefully, Robin still continues to open her mouth and create a scene!. Worse! The owner says I want you to leave, hum we had already made the decision of leaving and the owner kept insisted and touching my sister as if she was a criminal. Completely unnecessary!

Never...

It’s absolutely clear that this place survives on its regular clientele and that’s perfectly okay. There seems to be a mostly older crowd that is very loyal.

Walking in an older women who was sitting at the table closest to the door got up barley said a word and sat us. Not a hello or a warm welcoming word just a head nod into the table she wanted to sit us on.

The server was prompt to greet us and take our order. I will say the past few times we’ve been we had an absolute rock star of a waitress but not this time. Almost as quick as we got our food she dropped off the check. Almost saying like hurry up eat and get out. My wife and I both asked for another water and they only brought one out. Also a little odd but while we where eating a bus boy walked passed us itching his stomach under his shirt-gross.

The food is just okay. It’s your regular run of the mill breakfast joint. Nothing too special. The eggs had almost no flavor and the waffle didn’t have any discernible taste. Thankfully they give enough syrup to drown it in.

Finally the inside is in need of a drastic renovation. It’s like walking straight into the late 80’s and not in a cool way. More like your grandma with the pearls and the giant puff shoulder pads way.

Nothing really stands out as overly positive. It’s clear time has passed by this place. You have to wonder once it’s older clientele is gone what will happen to this...

Ok food, horrific customer service. Several years ago my wife and I were eating breakfast here Sunday morning before church. After finishing our food, we were still enjoying our coffee. The waitress kept repeatedly asking if there was anything else we needed, she asked to the point it became very annoying. And we told her again, and again, no thank you, we are just finishing our coffee. This happened all within roughly 30 minutes or less. Finally she came back and said she was asking us to leave, since there was a huge line of people waiting for a table.

I was horrified, totally beside myself, and didn't know what to do. Not being one to explode and yell at someone, I simply told my wife let's go and never come back here again. Looking back I wish I had spoke up and told the lady no, we are paying customers, or at least had gotten her name to complain to the manager immediately.

To this day we have still never gone back, and we share this bad experience with everyone we talk about restaurants with.

Maybe it was a one off, and I'm being dramatic, but because of this experience I just can't recommend it. The food wasn't anything...