Papa Johns Pizza — Restaurant in Great Falls

Absolutely insane that these people cant make or cut a pizza ! Ive been in the industry for 20 years and never received such horrible service or pizza ! I don’t typically leave reviews but this was just to bad to pass up ! Did a 3 year old make and cut my pizza ? Because thats what it looks like. I will never order papa johns pizza again or any carry out for that matter ! This pizza isn’t worth money or eating ! Its garbage quality all around ! Horrible staff , Horrible low quality ingredients and its extremely obvious none of these people have a clue about how to actually make a pizza !!!!! The pizza is supposed to be a large and measures 12” is this a joke !!!! A large any where especially a new yorker is 14” - 16” . My pepperoni sausage had no pepperoni ! Here’s a clue if you just did your job right you wouldn’t have customers leading horrible messages and complaining. It’s not that hard to make a pizza Right when everything is set up for you with this franchise. Yeah, it’s delivery but for gods sake, you think that they could actually stretch the dough and cut it properly and actually put the ingredients ordered on top of it ! Nope thats to hard at this pizzeria...

Neil has astoundingly bad behavior and service. He needs to not work in service. A simple mixup which could be been easily fixed (i.e. mistaken delivery address/driver at wrong house??), became absurd. I wanted the $50 pizza order for my three hungry kiddos who’d waited over an hour, and called because the app showed “driver in route” for 40 mins, then showed “order canceled”. Neil insists his driver knocked at my house, no one answered and he didn’t leave the order at door (even though I selected “leave at door” option) - the driver returned it to the store and threw it out. Neil wanted to fight with me about fault, while I just wanted the pizza order remedied. I told him I don’t care about fault, I just want dinner and I offered to drive to store to pick it up. He says it was tossed. I ask them to just remake the order. He told me “CALM DOWN”and then HUNG UP ON ME. Totally...

We called the 10th Ave S location and placed an order for delivery. Ordered at 4:57 pm, we were told approximately 30-45 minutes. Ok no problem, but an hour and a half later, we called and were told they were just preparing the food!! I asked to speak with the manager, a young boy got on the phone, would not give his name and started making excuses. First he said “I’m new here”, I asked why we weren’t at least called about the delay, he then said, “ I can’t make them drive any faster, we only have 2 drivers, and we are really busy” as I asked for the name of the owner he hung up on me! SERIOUSLY? Inexcusably horrible service, and I have to just say, I DO NOT think that kid has a future in customer service! I only gave 1star because the new kid that took my...