Hungry Howie's Pizza & Subs — Restaurant in Green Cove Springs

I placed my order online and my confirmation email stated that my order would be ready in 25 minutes. I waited several minutes before leaving my son's birthday party at the campground and used the tracker on the website to wait outside until my order was ready. When it said it was ready for pickup I walked in and after several minutes was finally able to speak to someone to pick up my order, and was told it would "be a minute." 20 minutes later, I and another customer who had been waiting longer than I , finally started asking about our orders again, and he shared that he had ordered over an hour prior. We asked and the cashier disappeared to ask, but never returned to explain, seemingly ignoring us. Several minutes later, a walk in customer that ordered after I had been waiting for 10 minutes was told her order was ready and walked out. This is when I got frustrated enough to ask again. When I explained that I had been waiting a half hour for an order I was told was ready, I was told the website is wrong, and that the tracker doesn't work. I mentioned that the one at Domino's was super accurate, so I thought it would be reliable, I was told that it didn't work the same way and was more or less an estimate. This is something I find pretty ridiculous, and HH should consider that pretending to have a technology you don't presents your company as untrustworthy and unreliable to say the least. When I asked about the walk up customer receiving their order so quickly, I was advised that walk up customers had priority. As a former restaurant manager, I can see this perspective to some extent, but it is overall ludicrous when you consider there was a lobby full of customers who had put in orders ahead of time, promised a time, and were forced to wait over twice as long for their product. I spoke with 5 different customers, and all were similarly dissatisfied. One left. Sometimes customer service has to be dictated by what is appropriate at that time, and repeatedly moving orders to the end of the line and dispassionately responding it is policy to make the customers wait longer because of other people's poor planning is absurd. At no point did a manager come put to apologize and I was nonchalantly offered a drink or told I could wait additional time for cheesy bread. I will say that the pizza was good, as was my salad. If I weren't afraid of the same experience again, I would have ordered again today for the much larger group of 50 that is with us today. Unfortunately for HH , it looks as if Pizza Hut will get...

I ordered a cheese pizza online and picked it up and brought it home. When opening the box I had a pizza with no cheese. They said they would put a new one on a credit for me to pick up after blaming me for their mistake. I called to order the pizza on credit and they asked if I could hold and I didn't even have an opportunity to tell them no before they put me on hold. Then after being on hold for 10 minutes a friend of mine called and got someone right away who offered to take her order. This is ridiculous and awful customer service. I will not be ordering from them again if this is how they treat their customers. I recommend no one waste their time here. I would like to add that after posting this review on facebook they offered me a brownie to take down the review which I did not accept nor take down the review. After that they continued to degrade as a customer in the comments and then...

Richard is the manager. This guy is a BOSS. Nice boss to the employees, and makes sure you get what you ordered, while being correct and assertive. He even said "You want mayo on the sub right" "Ya I like it on mine too" while directing employees. This guy moves like a sub ninja while absorbing lightning. I came in late, and he could have just pushed out the late night sub, he's spreading butter, he's making sure the parmesean is right. Ok extra packets, oh gotta get the side salad. His badass sidekick Rob was right there making sure orders were right and took the order to manager Richard to make sure everything was right. This was at almost closing time and they had to want to get out of there but all they wanted to do was give you what you paid for. Tip these people, they work hard for us. Rock on Rob and Richard!!! Making Green Cove...