Thai Square — Restaurant in Greensboro

Good food, BUT, BUT, BUT....

I have eaten at this place so much but after tonight I will never be back (unless the owner contacts me to make right what a manager refused to do). One of my favorite dishes here is Cilantro Shrimp. This dish is typically overloaded with cilantro. Here is where my problem comes in...

I ordered 3 meals for takeout a few weeks ago, one of them being Cilantro Shrimp. I got home and there was zero cilantro in the dish. I didn't call to complain. Instead, I ate it and dealt with it, realizing that everyone can make a mistake. Tonight I ordered 2 meals and appetizers for takeout. I got home and guess what? No cilantro in Cilantro Shrimp.. again! Since it's the 2nd time in a row it has happened I decided to call to see what they could do. I didn't ask for a refund, I simply asked if they could put my name down for a credit for the Cilantro Shrimp dish for in the future. I told the manager the next time my family and I came in to eat in person I'd use it then, and maybe I could get some cilantro then, the signature ingredient in the dish. She told me because they only left out cilantro there was no way they were willing to give a credit to me. REALLY? It's the name of the dish and twice in a row they forgot it. I've spent at least $1,500 at this restaurant thus far this year, and they can't make a dish right for me just one time, when this is the 2nd time it has happened within a 3 week period? WOW! Because of this I will never be back.

To me it's not about money, it's the principle behind what happened. Such a short sighted mindset. They would have at the worse broken even on making the dish right for me, and profited on everything else ordered immediately. Now, they will never get any of my money again. I guess I'll be driving to Jamestown to do Simply Thai...

Horrible experience!! Ordered green curry w/ shrimp to dine-in and crab rice togo in advance. When the green curry dish arrived I was shocked that the consistency was watery. I alerted the waitress of the oddity in preparation. She relayed my message to the cook but didn’t advise on next steps so when she returned I asked if there was an error in preparation, given curry is a thickened sauce not soup. She offered the cook/mgr/owner to advise on next steps, however, they declined to come to my table. Shocked, I inquired if the crab rice was made since I ordered that to-go in adv? The waitress stated she saw the kitchen preparing it but advised other customers weren’t happy with the dish. I stated I’d pay for the meals and take them both to-go and attempt to improve the curry at home. When she came to extend the bill she informed me she couldn’t find the crab rice, she wasn’t sure what happened to the meal. 😐 I advised her that whatever was going on wasn’t pleasant. First the preparation of the curry was in error to authentic Thai cuisine, secondly the cook/mgr/owner declined to view/inspect the dish I was presented, now the crab rice has mysteriously vanished. Fool me once shame on you, fool me twice shame on me. I advised the waitress that the treatment I was receiving was beneath a reasonable dining experience for a 1st time customer in their “Thai” resto I told her me being dismissed was clearly an intention the restaurant cook/mgr/owner wanted to exhibit and due to that they can have a good day, I’m not paying for anything as I intended since me being courteous is lost on them. If you know authentic Thai cuisine don’t waste your time nor money with this “Thai” restaurant. I’ve had better from Trader Joe’s, Thai green curry frozen meal in comparison....

Food is always good but their service as of late has been a problem. They been messing up orders and running out of items. My family and I always come here about 8-10 times a month and the staff usually recognizes us but as of late I am not sure if they got a new staff or so. My wife and I are usually greeted by the old staff who would make jokes with us and all but lately they had hire someone new with such an attitude. I had ask another waitress just out of curiosity if the staff changed because we used to seeing the old staff but her co workers came out of nowhere rudely cut her off and start asking what the problem was and after we mentioned what we were curious about she gave a very rude answer with two thumbs up and left. We were left kind of left in surprised since this was the first time this rude nasty attitude has happened and we been going to this restaurant for four years. Never seen her before but mind you again my family and I go here often and I have recommend this restaurant to many others. If this particular lady who name I don’t know yet but once I find it will be trouble for her is still working then we will unfortunately have to go elsewhere. Gave it a 2 star because the food is still good unfortunate one person is going to ruin this restaurant.

Update 1/16/24

Was better and improved. Let’s see again

Update...