Chili's Grill & Bar — Restaurant in Greensburg

Tonights visit was less than pleasing. We walked in and was immediately made to feel as though our business wasnt welcomed. The hostess asked if we preferred a table or booth, our choice was table. She then said she would be right back and went to talk to another person who came out and stood within earshot and talked about once "they" are seated they wouldnt be able to move them. I assume the "they" they were referring to was us. There was mention of a larger party coming in at a later time. So yes I understand they wanted to have enough open seating for that party but its in poor taste to discuss your seating arrangements in front of patrons in a way that makes them feel unwanted. Once they figured out where they were going to seat us we had to walk thru spilled liquids and what appeared to be a 1/2 an order of fries and several straw wrappings on the floor. Very unclean and unsanitary in my opinion. We ordered our drinks and an appetizer (chips and salsa), our drinks came out with no issues. We waited and watched as other parties who came in after us received their drinks and appetizers. When they finally got around to bringing our appetizer it was just a few minutes before they were bringing our meals. So much for an appetizer being a before meal thing!! The food was good. When it came time to pay I was attempting to log into my account so I could use some reward points I had. The waitress stood over top of me and then snatched the Ziosk and turned it away so I couldnt see what exactly she was doing. I asked her to STOP and said I was attempting to use some rewards she said Its just easier if she does it because there are so many steps. When I got the Ziosk back it was the tip portion of the bill and it was set on 40%. Not cool!!! The only good thing about our visit was the food. The waitress, hostess and who ever the other lady the hostess spoke to need replaced!!! Next time I'll just order it to go using the mobile app Not at all happy with anything other...

Updated* So this is the response I receive. BTW they sent me a $20 gift card smh. I'm sure that will make my family feel soo much better about our experience. What a slap in the face. I will not be dining in another Chilis Restaurant again.

"Please accept our sincere apologies for your Dine In experience at Greensburg Chili's. We work hard to maintain the high standards that we’re known for, and we apologize for the poor experience. We have forwarded your comments to the Director of Operations and the management staff for their review for training purposes.

We’d love to invite you back with a “Be Our Guest” (eBOG) dining certificate to use towards your next visit. You will receive your eBOG by email within 24 hours. Please be sure to check your spam/junk folder if you don't see it in your inbox."

*I also forgot to add that I went to the group of servers that were gossiping in the back and told them why we left. Not even an apology... Just oh okay smh.

If I could give negative stars I would. Sat down with my family for almost 10 minutes and no one served us. Not even to ask if we wanted something to drink. All the waitresses kept walking by us.

But as soon as another couple came in the waitress attended them. We were the only Hispanics in the restaurant so that should tell you what kind of people work there. Unbelievable that my children had to leave!! People need to realize we are ALL THE SAME.

Horrible horrible service....

I had no problems with the staff but the kitchen sent out lukewarm ribs and sides to me twice. I had three sides instead of two and two of the three we're cold each go round.The second rack of ribs was hotter on the surface than the first, but only in places but the meat and bones were room temperature just like the first. I told my server I wasn't in a hurry and to let the manager know. I said I'd rather wait awhile than to get cold ribs again. Either the message didn't get through or they couldn't incorporate it because they came out after about the same amount of time as the first and the result was the same. Isn't there an adage that indsnity is doing things the same but expecting different results? Ribs are tricky because they can easily get overdone when you try to make them last until closing. Keeping them moist and not too hot is key, but when someone orders a rack you have to expose them to the heat source for awhile in order for them to fully absorb it.I would suggest investing in a meat thermometer and learn...