I occasionally stop by Time Out Sports Bar & Grill in Gresham on weekends while taking a break from driving Lyft. I usually play a bit of video poker and mind my own business. Today, that changed ā and not in a good way.
After playing poker for a while this afternoon, I politely asked to use the restroom before leaving. Roughly 6 minutes in, the bartender (an older Asian man who spends most of his shift sitting down and is consistently rude to anyone who isnāt a regular) starts pounding on the door. I let him know I was almost done ā thinking that would be the end of it.
Instead, he loudly claims thereās a ātime limitā on restroom use ā something Iāve never seen posted or enforced anywhere, especially not under 8 minutes. When I came out, he doubled down and accused me of using drugs in there ā totally unprovoked, baseless, and out of line.
I donāt take false accusations lightly. I calmly challenged him on this imaginary āruleā and told him if 8 minutes is too long, put up a sign that says so. His response? āYou have no idea what people do in this bathroom. You were probably doing drugs.ā
Seriously?
This kind of behavior from staff ā especially accusing paying customers of drug use without cause ā is unprofessional and damaging to your business. If this is how non-regulars are treated, no wonder the regulars stick around: everyone else is chased away.
To ownership: If you care about your reputation and treating all customers fairly, this situation deserves attention. No one should be publicly humiliated or accused of criminal behavior simply for using the bathroom.
Until this place learns how to treat all customers with respect ā not just their buddies ā Iāll be taking my...
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