Dunkin' — Restaurant in Guilford

Very unfriendly and rude service at this location being run by a surly group of teenagers. Yesterday Monday afternoon. The kids working there exude a great deal of sullen, negative energy. There were at least 4-5 staff behind the counter but no one at the register. When I called hello a young man took his time coming over without a smile or a greeting, barely looking at or acknowledging me. It seemed as if I was inconveniencing him. As I was ordering he rudely walked away to do something and returned without explaining or apologizing for walking away while I was talking to him. While I waited for my iced latte, the girl behind the counter was kicking a drawer closed with her foot and dropping the f-bomb and complaining very loudly that the day would never end. After waiting for more than 5 minutes in an empty shop with no other orders being filled, I called to the young man to find out when my latte would be ready. He completely ignored me calling him. Finally he trudged over without a word or polite inquiry, I asked him where my latte was, and he eventually found it misplaced at the drive-thru window. It’s a shame that these miscreants are so poorly representing what could be a great Dunkin’ location. Drive on to the one with friendlier more courteous service at 1200 Boston Post Rd in...

Poorly trained staff with no customer service. Juan, drive thru worker, messed up my order. I ordered 6 bacon egg and cheese wake up wraps for my family. I got home and there was no bacon in any of them. I went back because my children were disappointed and wouldn't eat them. Juan never said he was sorry for my inconvenience. He said "'you want bacon in the wraps"? Yes, I want bacon in my Bacon egg and cheese wraps. Plus, when I ordered initially, I had to tell him 3 times what I wanted. OMG! It was maddening. Then, to get home and each wrap had 1/2 a slice in each wrap. A piece of advice Dunkin' Donuts. Hire capable staff, train your staff to say 'thank you' which he didn't either the first time. Teach them to apologize for screw ups. Screw ups happen, I get that, but apologize for the inconvenience. Very disappointed. This location is...

I am absolutely appalled to see how disrespectful and discriminating the staff at this location were to another customer in front of me. This lovely lady and her daughter had a licensed service pet with them which was extremely well behaved and docile. The lady behind the counter began slandering the poor woman and demanding to see papers (which I know is illegal considering I have a licensed service pet as well). Instead of apologizing to the woman she walked away and made another employee come and help. After that I immediately walked out and refused to give this location my money. I am absolutely disgusted with them and will never be returning. The girl had Jet black hair in a pony tail and was maybe in her 30s-40s. She needs to be fired. I wanna say her name...