The Chumbucket of a vegan cuisine

-what angered me the most is that "customer is always right" does not apply here -you will receive greasy food, some with strange tastes and textures and when you write a honest review, the owner will say straight up that this isnt true, that you're spreading lies to hurt her business, will publicly share names of the party you came with who also ate there and left their opinion. -owner is in denial and not professional. -I have been an operations manager for a vegan company of 5 locations in NYC for years and I have no intention of spreading lies especially since I have nothing to do with this restaurant. I was just sharing my opinion and experience in the food industry.

I ordered 3 items which were the guacamole (their famous) burger, heirloom tomato pizza and a tiramisu dessert.

1. The burger: served on a soft bun with a side of onion rings. The burger left grease puddle on the takeout container as soon as it was picked up. Upon two bites the burger fell apart, the cheese split into a bunch of small pieces and also ended up falling out of the sandwich. The "meat" inside had a strange taste, similar to toffurky, just a bit more pronounced. The guacamole was barely on the burger. The onion rings were served cold and were a bit soggy. Overall a very greasy, flavor lacking dish.
2. The heirloom pizza: Dough: probably the best part of the dish. It was soggy due to the heirloom tomatoes soaking it in their juices Cheese: lacking a cheese flavor and texture. The texture was very similar to a hot (temperature) yogurt. Gross. Excess grease was also present on the pizza, to my surprise as for someone who has been making vegan pizzas for years I can't think where the excess grease would come from since no real cheese was used and most nut cheeses do not release grease to such extent.
3. Tiramisu dessert: Overly sweet, lack of the actual cake, 90% cream and a small layer of cake. Very little coffee flavor, sad, because tiramisu is a coffee dessert. The cream/filling had a sour aftertaste that made me think a cannoli filling has been used/added. It did not taste like a tiramisu.

Lastly, the food is overpriced and not at all healthy.

For those on here saying that this is the best vegan food they have eaten, I strongly urge you to widen your culinary horizons as a burger king's impossible whooper beats their "famous" burger 10 to 1. It is cheaper too.

Reply to the store owner: I am greatly dissapointed that you have managed to quickly debunk my claim however falsely. I will stand by my review and let other unfortunate shoppers confirm it. I have made nut cheeses at home in a blender that had more cheese texture and flavor than your so called cultured cheeses. Clearly you are not familiar with a good nut cheese. I have worked at vegan kitchens for 7+ years all over Manhattan and Brooklyn (NYC) I have seen true creativity and passion that was poured into food, this is not the case at your restaurant. You complained that two people have posted a review however there was an order for 2 guests. Two people ate your food and two people were greatly dissapointed by it therefore two people have the right to write their review of the food they ate. The "cheese" on your pizza had indeed a texture of a yogurt. Perhaps you should quality control the food that comes out of your kitchen.The burger was served on a soft bun whether it is a pretzel bun it is still considered to be soft bread. The tiramisu was sweet and sour I guess you have never experienced this flavor combination before as you were so eager to question how can something be sweet and sour at the same time. Lastly, as of the grease...please check your "broth" maybe instead of making it with water your kitchen used oil. I had to take tums first time in 6 months. Anyway, enjoy your grease.

P.s. that Large pizza you speak of was only 10" that's a personal pizza size, and I paid $49.20 not $42. That's $50 for a bowl of grease, hot yogurt cheese soggy pizza and all cream cannoli tiramisu. I would love to see the award your cheese won.