Pollo El Ranchero — Restaurant in Guymon

I had hesitated to try this restaurant, assuming it served only chicken based on its name. But when I was invited to go with a group, I decided to give it a shot. Now, I have nothing against chicken—I actually like it—but let’s just say I have my reasons for avoiding it. Still, I’d heard good things about this place, so I wanted to make an effort.

From the moment we walked in, we were greeted warmly by a kind waitress who made us feel right at home. There was a motherly quality to her service that instantly put us at ease—especially as a group of road-weary construction workers. Once we settled in, she took our drink orders, and I opted for horchata.

As I started exploring the menu, I was relieved to see that they offered more than just chicken. And that brings me to my first suggestion: the restaurant name could use a slight tweak to reflect the variety of dishes available. Something like "El Ranchito del Pollo… y Más" would subtly hint at the broader selection.

With more options at hand, I ordered a barbacoa burrito. Now, barbacoa is a gamble in the U.S.—it’s often mistaken for American BBQ, but the two are worlds apart. Fortunately, this burrito did not disappoint. It was packed with flavor, just as it should be. As a backup, I also ordered beef flautas, but I didn’t need a backup after all—I ended up eating everything. The burrito was fantastic, and the flautas were equally impressive, with tender, well-seasoned meat.

Beyond the food, the service stood out. Our group requested several different hot sauces, and the staff happily brought them out without hesitation. That kind of attention to detail and hospitality goes a long way.

Now, I do have one minor critique—something that might not bother everyone but is worth mentioning. The restroom setup was well thought out, with a small niche providing some discretion for those entering and exiting. However, there were no paper towels available, only air dryers. Since the door opens inward, you have to touch the handle to exit, and let’s be honest—most men don’t wash their hands. That means anyone who does is immediately undoing their efforts. A simple fix would be to provide paper towels, giving customers a hygienic way to open the door.

Overall, my experience here was great. The food was solid, the service was outstanding, and the atmosphere was welcoming. And to the staff—I apologize for the mess we left behind. It wasn’t intentional; we had been working hard all week on the road and were just thrilled to sit down for a proper meal. I’ll...

This was such a horrible place to eat. 4 of us went to eat, and 1 of the ladies ordered a burger. After 10 minutes they came back and told us there were no burgers of any kind. She asked for a menu again and then ordered a bean and cheese burrito. The burrito came out about 10 minutes later and it was bean and rice burrito. We went up to the counter to tell them what happened since our "server" was literally too busy talking behind the counter with all of the other "employees". We also asked for a side of sour cream. The server looked baffled and verified the order as if we were somehow making it up. We were assured that this would be fixed.

About 15-20 minutes go by and we still have no bean and cheese burrito. I flag down the server and ask her where it is at. She literally just looks at us dumbfounded and says it SHOULD be coming out soon. I told her we would just take it half off if she could do that, or else we no longer wanted it. Everyone else had finished, so it was rather inconvenient. She says ok I can do that, then goes about her business.

The server comes back about 5 to 10 minutes later and tells us that we should go to the counter to pay if we are done. I asked where the heck our burrito was and she said that we told her we didnt want it. I was fed up by this point and went to the counter to pay. I am more baffled that the burrito was never made during all that time than anything else.

I am a General Manager of a rather large corporate store about 30 minutes away. I will make sure that everyone I encounter does not stop at this location. The seating was filthy. The employees did not care about us. The food NEVER came out. I am doing a great service to the community by making sure nobody else gets trapped by going to this terrible place. The food was not horrible, but average at best. The price seemed adequate for what you got. The problem is getting your food at...

NEVER EAT HERE YOU'LL BE DISSAPOINTED UNLESS YOU LIKE FLAVORLESS FOOD AND BAD CUSTOMER SERVICE. Was traveling through on our way to california. We were hoping for some good authentic mexican food. As we were getting out of our car in the parking lot there is a giant pot hole. We figured okay maybe they have good food and the outside isn't telling of whats on the inside. As we walk inside the atmosphere is okay and plane jane. As we walk up to the counter we can smell delicious fumes coming from the kitchen. So I figured oh okay the smell must mean the food will be good. We order and the waitress seems withdrawn and distant. My sister ordered the plate of tacos with rice and beans, Carne asada. I ordered a Carne asada burrito with beans cheese sour cream, guac and rice. My sister got her plate of food the rice was plain no flavor whatsoever, the steak taste like weird barbecue marinade. The cheese on the beans wasn't even queso! It was shredded colby jack, seriously? I got my burrito and everything on the inside tasted disgusting with a bitter after taste. As I went up to pay I asked them to take the burrito off the bill it tasted gross and I didn't eat it. They denied me and watched us through the window as we got in our car and...