Daily Social — Restaurant in Hales Corners

Started off promising, but quickly went down hill.

My wife and I were in not too long after they opened at 4:00 PM this past Saturday, February 29. There were two other groups of people inside when we got there. The larger group seemed to just be enjoying some wine while chatting, and the smaller group was working on some arts and crafts.

My wife and I sat at the bar where we were immediately greeted and our order of glasses of wine taken. I tried a Malbec while my wife had a Red Blend.

While we were enjoying our glasses of wine, my wife noticed they have a mobile app you can download and sign up for offers/deals which she did. Upon setting everything up on the app, she was rewarded with a free drink! She showed this to the woman behind the bar, and was told that she didn't know how to do anything and was just helping her daughter out for the day.

A couple of ladies came in and also sat at the bar to order some wine. Once they got their glasses of wine, neither the owner or her mom (just helping out for the day) would be seen behind the bar again for quite some time. These two ladies that were at the bar next to us couldn't order any more beverages should they want to, nor could they get their tab to close out. They ended up leaving some cash on the bar and leaving unnoticed.

We decided we were not going to stay for another drink as well, and finally got the mom's attention to get us our tab. This lead to us being told she could not close us out herself because she did not know how to run a debit or credit card and had to get her daughter the owner to do it. The owner seemed more focused on cleaning up the place (while open for business rather than having this done before opening), and had to be flagged down to close us out.

Ultimately, it was a disappointing experience. My wife had been wanting to check out Charbiance for quite a while and we finally had a chance this past weekend. She ended up feeling like she would not want to bother going back again due to the lack of customer service we...

First let me start with the overall atmosphere. It is an adorable little business. Very quaint. The atmosphere was upbeat. Lots of laughter and people having a great time! There was some live jazz music toward the end of the time we were there. Very nice!

My frustration and the reason for the 3 stars was customer service related. We entered the business and it was not busy. We stood at the entry not very long and a nice gentleman greeted us and my friend told him we were there for a 7:00 class. He said, “ does that look like your project over there?” We could not tell from the distance away from the table it was placed on so we walked over to it. It was our project. And that was all of the help we had for the next 2 hours. Although it became obvious fairly quickly how to do our chosen project, Charmbiance has a different approach to their board and brush projects; this too was a surprise to us. I had to go to the bar to ask questions, no one came to help. No one asked us for a drink order until an hour into our visit. After that, she stopped by our table several times. When I booked this project online and there were several emails back and forth, we were told their would be guidance, there was none. I asked the gentleman at the bar if we would have any help, he said, “yes, from Michelle, but I don’t see her right now.” With regards to the project: this is not your standard stencil painting project place. They write or draw out your picture on paper and then you transfer it to the wood by writing over it onto an ink sheet and then onto the wood piece. You are then hand painting it when the tracing/transfer is done. I looked on their website after the class and I could not find that explained anywhere. We were disappointed to say the least. I am not an artist. I like clean straight lines and I was hoping for a much different project than I brought home. I know I am speaking for my friend as well. If you want a standard stencil board and brush project, this is not the...

On May 7th I made a reservation for a class on May 29th. Four other family members signed up with me. We understood the no cancellations policy. I contacted MeShelle to reschedule and all was well. We hoped to return on June 12th. I asked to have my son and husband moved to the class on the 12th. I got a message from MeShelle “I don’t know what you are referring to adding those names??are they going to be walk-ins and choose a project??” I wrote back that I had indicated I wanted to sit with them as they were my husband and son. On 5/29 at 2:24 pm MeShelle emailed and asked if J and M, my brother in-law and his wife were still coming? On May 29th at 2:29pm I responded that they also would not be coming because their trip was rescheduled due to us taking our son to ND since he had accepted a job there. On May 29th at 5:34 pm I received an email from MeShell stating that she has come in because my husband,son,brother-in law and wife had not rescheduled correctly. She also informed me the new date in June would not work for everyone and we needed to pick a different date. On May 30th I emailed MaShelle twice apologizing for the misunderstanding and telling her that my brother in law and his wife would not be attending and that they understood there would be no refund. I also asked to meet with MeShelle if possible at her convenience on June 7th to apologize for the misunderstanding and to reschedule a time while there for a future date. MeShelle’s answer was “if you still want to come June 4th I will need a new project choice for arrows. They will not be available for that class date. Otherwise I will need another class date further out.” So, that was the answer I got to wanting to apologize in person! I wrote her back and told her we would not be rescheduling. My take, if you want to go to Charmbiance be...