Dunkin' — Restaurant in Hamilton Township

AVOID THIS DUNKIN' AT ALL COSTS!

This place is a complete disaster and should honestly be shut down, renovated, and re-staffed from the ground up. I’m not sure what kind of clown show they’re running back there, but it sure as hell isn’t a functioning Dunkin’ Donuts.

I placed an order using their touchscreen kiosk—simple stuff: a single donut for my brother and a 10-piece box of assorted glazed and chocolate munchkins for myself. Paid on the spot, typed my name in (Zac), and waited by the pickup counter like a normal human being. And waited. And waited. People who walked in after us? Getting served. People ordering full coffee drinks and complex orders? Served. Me and my little sad donut box? Ignored.

After 20 minutes, I go up and politely ask if they’ve got anything under Zac. The girl at the counter looks like I just asked her to recite the Constitution in reverse. “Zac?” she asks, like it’s some foreign concept. She and her coworker proceed to squint at the screen like it’s written in ancient Sumerian, then just… get distracted and wander off to do something else? No answer, no follow-up, no “sorry, we don’t see anything.” Just vacant stares and chaos.

So I figure, fine, maybe it never went through. I try again via mobile order, this time no name, just a number. Five minutes later, guess what magically appears on the counter? My original order under “Zac.” At this point, I grab it and run before I rot to death in that dump of a service plaza.

And to top it off? They got it wrong. All glazed munchkins, zero chocolate. Not worth the argument, not worth the breath.

Later that day I check my wallet and see—surprise!—I got charged twice. So I paid for both the original order and the mobile order that never even got made. The only consistent thing about this place is how consistently bad it is.

The staff? Unhelpful and uninterested. The operation? Pure dysfunction. Half the employees are just standing around doing God knows what, and none of them seem remotely concerned about getting food to the people waiting. And considering Dunkin’ is the only thing drawing anyone to this sad excuse of a rest stop, you’d think they’d try to get it right.

So here’s my verdict: • Incompetent staff • Long wait for a basic order • Poor communication • Incorrect food • Double-charged with no apology • Overall a complete flop

If you’re on the Turnpike and thinking this spot looks “convenient,” do yourself a favor and keep driving. This Dunkin’ isn’t worth six bucks, six minutes, or six...

I was nervous about using the kiosk for the first time but gave it a try anyway, I probably would have messed it up if it wasn't for Mike coming to the rescue and helping me!! He was extremely kind, patient, and HELPFUL!! Even tho the donut I was looking for was literally right in front of my face, for some reason I missed it and Mike came right around and helped me find and complete my order. Then he must have made my coffee w love bc it was EXTRA DELICIOUS!! It's so rare to find people going the extra mile to take care of customers!! I hope Mike is valued and appreciated bc people like him make a world of difference!! Give him a promotion and raise!!!!! Thanks Mike, ur...

Both of the crows they’re busy with their phone. Seems like they’re doing very important thing on their phone. I was on the line and two other customer on the line about 5 minutes then one of the crew the customer front of me while she is ringing up the order on the register and also in the meantime, she’s using her phone as well. I also own some businesses.it’s look very bad for me as a business owner as well .whoever owne this place plz make sure your employees are not using phone while they’re working thank you and good luck with your business....