Daily Grind Gourmet Coffee Co — Restaurant in Hamilton

Let’s start by saying I have been here over 30 times throughout. I use to stop daily now it’s few and far between. Between the employees asking every person for “tips” and the employees hygiene and trying to short you on change I won’t come back. I’ll explain… I have caught the drive thru workers shorting me on my change twice and had to say something. One time it was for $10 on a $5.50 coffee the next it was $18 when I paid with a $100 bill! Literally hoping you don’t count your change…. Then on top on stealing they ask for a tip….. yeah not a chance. When confronted they acted like I tipped them that… both times with the same person same story… super unlikely. Now on to the cleanliness. I have walked into pick up an order and there was two half smoke cigarettes on the register. Another time a woman was walking making orders with a half smoked cigarette behind her ear… now what if that feel in someone’s food. It’s down right nasty. Also I ordered biscuits gravy one time it tasted like lemon cleaner. I took it back and the employee tasted food out of my to go order and said…. “Yeah definitely got some cleaned mixed or something in that by mistake” lastly and most importantly STOP ASKING EVERY PRRSON FOR A TIP! It’s uncomfortable and you make people feel pressured. You are getting a weekly wage that you agreed on. No reason to beg customers for more. Then get a attitude if they don’t want to give you extra. The tip thing is out of control. Make some one wait a half hour for a drink and have the nerve to ask for a tip. Literally it reminds me of the South Park episode where Stan’s dad didn’t want to tip. NO WE DO NOT WANT TO PAY EXTRA FOR THE...

Okay, I first want to say that the quality of food is good and has great prices. I hesitate to give less than 4 stars for the service because the girls working at the coffee shop are nothing short of amazing! They are kind, respectful, quick, and efficient. That being said, the owners are not kind and not respectful, and that leaves a terrible atmosphere for customers. I have heard and seen the owners treat staff members like incompetent pieces of garbage. It makes me not want to come back to this place at all. The girls they have working is the only reason I continue to visit this place at all because I know they depend on their tips. The male owner is condescending, arrogant, and just plain rude to his customers, and more importantly his employees. The employees are the only thing that keep customers coming back, so the owners may want to take note. The owners need a real attitude adjustment. There are multiple coffee spots within miles. This business could very easily go out of business if the inconsideration doesn't improve, and I know I have decreased my business here DRAMATICALLY. Kudos to the employees. These young girls work their butts off, provide STELLAR service with a smile on their faces while being treated like incompetent imbeciles. Again, I could very easily not go here ever again if not for the sweet...

If you're looking for a good, local, non-chain coffee shop, you've gotta try the Daily Grind. I moved out on my own just under 2 years ago, and even tho I'm in the same county, I hadn't spent much time in Hamilton nor had really gone looking for coffee shops. And now having begun traveling as an adult, I realized that compared to a city like Des Moines, Hamilton isn't a coffee shop town. But when I found the Daily Grind I got excited. The people are pleasant, the fresh-ground, iced mocha and signature BLT are incredible, and places like Starbucks are now like "store-bought" compared to The Daily Grind's "homemade" style. Currently in line and there are 9 or 10 cars, so plan ahead and give yourself a few minutes extra if you're headed to work. It's...