Dunkin' — Restaurant in Hampden

Let’s get round of applause to our local inconsistent staff for always making ordering online and picking up at store so very quick and easy. Read this comment, in your most sarcastic voice I understand people have to train to get their job and master their job but when you literally have a play-by-play almost every day on how to do your job and all you have to do is read the screen and deposit the product into the customers hand how much easier can it get? Yet this staff here still find a way to make picking up Coffee in the morning for my wife a miserable experience it turns a five minute trip into a 30 minute trip most of which is sitting at the drive-thru window. Let’s get it together people this place has a potential of being a very top-tier Dunkin. And then to be told that you’re wrong when they’re clearly making mistakes and admit to it at the end of the conversation after they’ve made, you feel 3 feet tall. I will be finding out who management is over here and who the owner of this location is it wouldn’t get to this level if this was the only time this happened, but I have waited to write this review after having been going to this location...

Luv this place and most of the staff granted lots of turn over rates here but as long as management stays the same training should remain the same one would think I spend approx. $20 Everytime I go which is pretty much everyday lol and order the same things but can NEVER SEEM TO GET CONSISTENCY UGGH AFTER SPENDING ABOUT $100 A WEEK HERE FOR YRS YES I RECENTLY STARTED COMPLAINING ABOUT MY ORDERS NOT BEING CORRECT WHICH I HATE TO DO BUT I WAS TIRED OF GETTING HOME TO ONLY REALIZE MY ORDER WAS NOT DONE CORRECTLY AND I HAVE TO THEN TURN MY OVEN ON AND COOK IT AGAIN GRRR OR IVE EVEN HAD TO DRIVE BACK THERE A BUNCH WHEN I CAN (wasting gas, & time by doing such) So now I check my order Everytime B4 I leave which is rather frustrating after spending so much money here every damn week for yrs now!! Good thing I luv the management here or I'd be choosing to drive further away to...

Ordered hot black large coffee with 6 sugars & no cream WITH a little ice, hash browns & a snack wrap. After order was repeated back sans ice, I reminding the attendant about wanting ice. After paying I got my coffee which felt quite hot so I looked at the printed label: without ice listed. I inquired & got the simple reply of sorry. I inquired how they failed to get me the requested ice after specifying it during my order & reconfirming. Only got sorry, will check next time. And there was no offer to add ice & give me some in another cup. AND the hash browns were luke warm. I want to give these folks a chance but 75% of the time they screw up even the simplest of orders. I guess I'll have to stop going & drive...