Chanello's Pizza — Restaurant in Hampton

If I could give a negative star I would I ordered the family $40 deal online order only. When I got done it was $59 some how. Figured I would check with them at the restaurant when I got there. When I got there my order was not ready. I was fine with that so I waited. There was a lady waiting as well while we were waiting the two gentlemen that were working started talking about how they didn't have turkey to make some subs. Apparently the lady had two subs that they could not make so they had to work with her to get her order right. Finally my order came up and they handed it to me and I asked the gentleman how a $40 family meal came out to $51.80 plus taxes and fees which brought my total to $59. He could not answer me it was like he didn't understand what I was talking about so he passed it to the other gentleman. He said give me 10 min he was working on the lady that was there before me meal. So I waited after waiting 40 min ai finally asked him if he was able to check out my order to see why it rang up at $51.80 instead of $40 so he proceeded to put my order in his register and when he rang it up it was $45 total so he tried again to ring it up he added extra stuff on the order and still was only $58 after taxes. I did order garlic butter dipping sauce so I guess that is an extra charge. Finally after about another 10 min of this I said don't worry about it and I could tell this guy was under a lot of stress due to the other guy wasn't holding his own. He finally offered me another drink. I took that and went home opened the boxes and went to eat and low and behold no garlic dipping sauce I ordered 2 of them one with each pizza so I technically paid roughly $12 for and extra 2 liter of doctor pepper. I would not recommend going...

If I could give zero starts I would. As a family that values supporting local businesses, it's disheartening to witness the decline of Chanellons. Over the years, we've noticed a significant drop in both the quality of service and the overall experience.

One of the most glaring issues is the consistently poor customer service. It's evident that they are understaffed, as there never seems to be enough people to cover a shift. This results in long wait times, both for pick up and delivery orders. On the rare occasion when there is a delivery driver available, the wait time extends to over an hour, which is simply unacceptable.

Furthermore, it's frustrating to order online, only to receive a call shortly after stating that they are out of essential ingredients. This lack of inventory management reflects a lack of professionalism and organization within the establishment.

Additionally, the cleanliness of the place leaves much to be desired. It's evident that a thorough deep clean is overdue. The overall atmosphere is tainted by the unkempt surroundings and rude staff.

In conclusion, this restaurant is in DIRE need of improvement. Hiring new staff and implementing proper cleaning protocols are crucial steps towards restoring its reputation as a local favorite. Until then, it's difficult to recommend this...

Reason for the 5 stars is because the Manager names Von handle the situation in a professional and dignified way . their driver was obnoxious rude and I wouldn't put that on any customer. the driver suggested that we go to Pizza Hut he also volunteer to take out order and deliver it to our home and he turned up at our door and was very extremely rude and unprofessional our food was open and appeared to be tampered with. I had to drive to the establishment and I spoke with the manager who handle it very well and the situation could have possibly escalated by the driver who insisted on talking to my daughter very rude and very aggressively and every turn the manager had told him that he needs to go and be quiet. He told him to be quiet several times and he refused and he was still acting aggressive towards my child at the end, the manager handle the situation very well and I appreciate him for doing so at the end like I said the only reason why this establishment is getting five stars is because the manager handle it very professionally I suggest anyone if they place the order with this establishment to go inside instead of getting a driver that was very rude. no I don't know his name but I wish I did because I would have post his name on here. Thank you Von and well done on the...