Domino's Pizza — Restaurant in Hampton

I recently had a horrible experience with Domino’s at the 602 LaSalle Ave, Hampton, VA 23668 location that left me completely frustrated and disappointed. The issue started with the delivery driver, Dennis Fleetwood, who refused to bring my order to the door and instead demanded that I come to the street to get my pizza. Confused, I asked why he couldn’t meet me at the door, and at first, he refused to answer, simply asking, “Do you want the pizza or not?”

At that point, I became frustrated and asked what the issue was. Dennis then claimed that they “couldn’t enter the building,” which made no sense because I was meeting him at the door—not asking him to come inside. Instead of listening, he continued to be rude, talking over me and refusing to communicate professionally. Then, out of nowhere, he called me “boy.” When I corrected him, letting him know that I was faculty and not a child, he dismissively responded, “You’re a boy to me.”

At that moment, I lost my patience—but despite my frustration, I never cursed at or degraded Dennis. I simply questioned why I should tip for service that wasn’t being fulfilled. His response? “I don’t care about your tip.” After this back-and-forth, I sent one of my residents out to grab the pizza, and even then, Dennis continued to give him a hard time.

When I called to report the situation, the first manager I spoke with was just as rude and dismissive, offering no customer service whatsoever. The second person I spoke with was the general manager, who did cancel my order, but it was clear she was just rushing me off the phone rather than addressing the real issue.

This entire experience was beyond unprofessional. No customer should have to deal with a delivery driver who is rude, disrespectful, and outright offensive. On top of that, management’s lack of concern shows a serious flaw in how this location operates. Domino’s corporate needs to reevaluate their customer service policies immediately because this was unacceptable on...

FLY EGGS ON THE CHICKEN WINGS

If I could give zero stars I would. I ordered 4 pizzas and an order of Buffalo style wings for my co-workers and myself for lunch 10/01/2020 at approx. 1015/1030. We received the order fairly quickly and the driver was friendly.

BUT the wings were infested with FLY EGGS. If I could post a picture, I would, but there is no option to.

I called and asked to speak to the general manager and told her what happened. She said ALL the chicken is cooked fresh. I told her that’s impossible if FLY EGGS are all over the chicken. I even brought the chicken back to prove I was not making up a story. Her name was ALICIA (general manager) she refunded all my money and called the head Supervisor above her. He called me immediately and offered a whole new order on them from any local location of my choice. He did try to convince me when he was last there, there was no fly problem and he ensures the chicken is cooked fresh. I just let the conversation be and just decided to chose to not be a Dominos customer any longer. I just wanted to share...

I feel completely ripped off. I received steak subs with no cheese and dried out meat. FIRST The driver took my $20 in cash and did not offer my change back (on a $16 order).

I called to inform the manager, and offered to give the subs back in exchange for edible food. He told me he would send a new order out. I live maybe a few minutes away, and 45 minutes later the subs were not here.... So an hour and half later, I had spent $20 on two subs and still didn't have food.

I called the store again and asked for a refund. I was told the driver would be given a "stern talking to", for his blatant theft and my order would be canceled, but they could NOT return my money. I was offered a credit, for a store I never intend to use again. Several minutes later, the driver finally showed up. I threw in the trash as I did not trust the food at that point. I've never been so disappointed with a food delivery service in my life.

They USE to have great service. Not anymore. AVOID unless you like giving away free money to...