Starbucks — Restaurant in Hanford

This is my favorite location in town since I have always had a great experience coming here. All the workers who have helped me have always been very friendly and polite. Most notably, today i went in for my routine iced coffee and they were handing out samples of their new drink. I quickly mentioned to one of the nice workers how i was very excited because it sounded like a better alternative to the usual energy drinks my boyfriend normally drinks. She then proceeded to ask me if i wanted to try out one of the flavors they offered the drink in since she had only made one of them. I swiftly said yes and when she came back from making the drink she handed me a tall sized drink! I figured she was making me a sample size but instead she handed me a tall. I will be sharing this with my boyfriend but i thought it was so nice of her to do! It made my whole morning. Shout out to Richie for being not only nice and polite but for going above and beyond...

This isn’t in regards to my order but rather to how they talk to the customers on the drive thru. I walked in on Tuesday June 21 in the afternoon and the gentleman working in the store was talking on his headset to someone in the drive thru. After who knows what happened, the guy on the headset turned it off and said “who TF do I look like?!” Or something to that effect. The other girls working there laughed and didn’t seem phased. All this to say, the employees seem to talk s*#t about you if you have questions or requests about the menu. I just wonder what they said about me the times I had questions about certain drinks. They didn’t mess up my order nor have they ever and this location is pretty quick compared to the other Hanford stores but it was disappointing to hear the employees talk bad about customers in front of other customers. Do that on your break like the...

I went in to get a cup of ice water as I felt a seizure coming on. I could hardly breathe when coming in and spoke with TJ where the drinks came out and politely asked for a cup of water. He insisted that I join the long line to have them put it through the computer. I then told him I am epileptic and felt a seizure coming on. He then got a water “on the fly”. As I’m walking out all the caty girls all in unison said “oh have a good day” in a snarky tone. Very inappropriate and says more about management that they think it’s okay to respond in this sort of way. Understanding epilepsy is an invisible disability doesnt mean its not there and then Starbucks to bully the people when someone...