Dolce Mamma — Restaurant in Hanover Township

there's not a Zero star review allowed but here we go: my sister, my friend and I went out to this place, for the 3rd time, and we will never go there again. Gianna is the only employee who actually has the customer service skills needed to serve the public and run a business. Anyone else, including the owner, have customer service skills ? Absolutely NOT! 3 women sat down for dinner and ordered drinks and we ordered 2 meals. We ordered linguine with clam sauce and an order of shrimp scampi. We were supposed to get 2 orders of garlic knots. We only got one, and with garlic powder. No fresh garlic. When the waitress was questioned, she stated that I was disrespectful, which I wasn't. I simply questioned that the last time I was there and Gianna served us, we got garlic knots with fresh garlic. The owner then came out and argued with my sister saying that "consistency is key," to all their food and that they NEVER put fresh garlic on their garlic knots. He essentially blamed Gianna for offering us fresh garlic with the garlic knots. Weird, any other respectable restaurant would provide fresh garlic on their knots, even the cheapest Italian restaurants in town. His response...... "I'm not going to stand here and argue with you." to my sister , over garlic? Are you that cheap that you can't afford fresh garlic on the garlic knots? At that point I was feeling very uncomfortable and decided I didn't want my linguine with clam sauce because I don't know what he did with my food back there in the kitchen. I advised the waitress that I no longer wanted my food because he can't be trusted and the way he was confrontational, there's no telling what he would do. He came back out to the restaurant area and was extremely hostile and confrontational. Of course, it's 3 women sitting at a table, and he was feeling very masculine at that point. He was in my face, and once my friend started filming, he backed off. The video I have posted is after he got in my face, but he stated he "has cameras in his restaurant." Let's see if he provides proof that he didn't get in my face. Not once did I get up and do anything that would warrant a man getting within inches of my face, a woman's face, and start saying that I will pay for my meal. I then proceeded to call the cops because there was no way I was going to pay for a meal I didn't consume. I was advised by the police officer that I would need to pay for the meal and handle it as a civil matter in court. I did that, but I have my receipts. We paid our bill and we left, and police was standing by to make sure we were safe.

Word of advice for all the customers out there in the Lehigh Valley area, especially the women who dine alone or with female friends: don't go to this restaurant. The owner is confrontational and very intimidating. He treats women like subservient people. Pretty sure if a man was in our party, he would have never behaved that way!! Shame on you, sir for reacting in the way you did!!!

Ladies, don’t say I didn't warn...

Started coming here about a year ago. First couple times everything was fine. The last two times were not what we would have hoped. The first instance was when we ordered a meatball pizza and added sausage. The pizza came out and we took a few bites only to realize there was no meatball. No meatball on the meatball pizza???  We asked the server who then went back to the kitchen asking if we could just get a few slices of meatball cut up and we said we would just add it to the pizza ourselves. Much to our surprise, the server came back and said the chef said he couldn't do that as they were out of meatball. The server looked confused and surprised too by the response. Why wouldn't you say something to the customer so they could make another choice?  Why serve a meatball pizza without the meatball???  Here's where it got better. About 10 minutes later, an order of meatballs was served to the table behind us. No lie. Really?  Why?  Can't the chef just admit they made a mistake and make it right?  Apparently not. Second instance, we ordered the Fruitti di Mare (clams, mussels, shrimp, etc over pasta) and some raviolis. The raviolis were cold but I said no biggie, I will eat them anyway. The seafood dish- half of the mussels (yes half of the dish) came out with unopened shells. Who would serve that? We asked about it and the server told us the chef said that they are cooked. That's it. The couple next to us looked surprised. Then their order came out wrong. Nothing the way they ordered it. Not the server's fault. It was the kitchen again. I think that will be it for us with this place. Fiamma,...

Decided to try here after driving by several times and close to my wife’s work. Nice looking place , but that’s it. Lemonade and iced tea had no flavor. Fountain drinks watered down. Why people ordering beer get nice tall clear chilled glasses and everything else get cheap plastic worn dirty red cups? Garlic knots a joke. No garlic at all Parmesan cheese sprinkled on . Not real chopped garlic and oil like an Italian restaurant. Worst of all underbaked, doughy inside?? Steak sandwich average , they could not even fill the roll til the end. Two inches on each end nothing?? If their sauce is not store bought they do a terrible job making it Many store sauces are hundred percent better. Chicken Marsala was very bland , nothing fresh. Like boil chicken, open can of gravy and dump over. Bad! Came with mashed potatoes? We didn’t ask and waitress never mentioned if we wanted pasta or mashed potatoes. Always some type of pasta served on side or over entree. Some listings say with pasta and some say chefs starch ?? Overcooked soggy broccoli full of water !! Nothing Italian about this wannabe Italian Grille ?? Any diner in the valley would have been much more satisfying and better food . We did not even want to take leftovers with but did and will make it better. Waitress never brought extra drinks by then just wanted to leave. Waste of money! Large menu and price without any quality! Microwave frozen entrees typical much better!! Need chef, management maybe new owner too...