Marco's Pizza — Restaurant in Harker Heights

I order from here regularly. It's a bit more expensive but the quality is exponentially better in my opinion. They also have really good coupons. There was an issue with my carryout order this last time. I went in to pick up my pizzas and they were coming out of the oven as I arrived. The woman taking out my pizza accidentally dropped the first pizza and it fell all over her hand and arm. I was worried that she might have seriously harmed herself and she still had piping hot sauce all over her extremities. She apologized profusely and said she was fine and asked if she could remake my pizza while I waited. I told her I had to take one home immediately to feed my husband before he left for work but that I could come back to get the remade Pizza. She offered to remake both of the pizzas and by the time I had returned they were both finished and ready to go. I am still very concerned that the woman may have burned herself more than she let on but I'm very impressed with the professionalism and customer service she displayed. I will continue to be a...

There are a lot of pizza places out there and it’s hard to find the perfect pizza. In our experience, Marco’s makes a great pizza and if you take advantage of the deals they’re always running, Marco’s gives you good value for your money. We took advantage of Buy One Get One Free that they offer on Tuesday. We ordered two large build your own pizzas that had the exact same toppings, with one on the original crust and one on the thin crust. For toppings we got pepperoni, old world pepperoni, sausage, mushrooms, and extra cheese. The pizzas looked great as you can see in the photos. There were generous portions of the toppings and the thin crust pizza had toppings to the edge. I know that everyone’s personal preference is different, but in my opinion, this is what pizza should taste like. Ben took care of us when we went in to pick up our pizza. He was friendly and gave great customer service. I recommend that you give the Harker Heights Marco’s on Stillhouse Lake Road (FM...

The good new... great location and typically good product. The bad news... they can't handle busy times. Ordered (#339) at 19:59, one pizza. I show up at 8:20. Probably 8-9 employees working... only one on register. Customer in front of me was one pizza short on her order. Someone finally stops their conversation and greets me, takes my payment and says it should be just a minute or two. He comes back after about 5 minutes to advise my pizza was not made. I had to refund and leave because the 15 minute promise was probably 30. I believe in second chances but this is training opprtunity as you get one chance to make a first impression. Anyone with any knowledge or authority had to be tracked down from the back when it should have been all hands on deck. It's payday Friday, be ready and capitalize on the opportunity instead of spending the night apologizing and refunding. I will go back...on a Tuesday but never on the weekend. Good luck, I think Pizza Hut's...