By the Dozen Bakery-Machesney Park — Restaurant in Harlem Township

Showed up the day before thanksgiving... with wife and children, had almost no doughnuts available. Left to come back Friday when they open at 6. Came back Friday, There was now a sign on the door that wasnt there Weds. that said they would open at 7. So I had to wait for an hour, with my family in the car for doughnuts. The drive there and back wouldn't have justified leaving. While we waited in the car, we discussed what we thought the employees daily routine was and how dedicated these people were to making doughnuts for the community. We also discussed how annoying it is that Dunk N Doughnuts opened a store 2 blocks down the road to steal their business 😡. Today is the 4th time ever visiting this place. After the hour passed, we went inside... to ONCE AGAIN... discover they were VERY short supply of doughnuts. But not wanting to disappoint the children again, procceded to ask for a random dozen and pick from what they did have available. While waiting, I wanted to have answers to some of the questions we discussed in the car and asked the woman what time they have to wake up to make doughnuts. The woman was seemingly very annoyed (probably in anticipation, for customers to be unhappy about their supply and selection) and said, What? WE all Just Got here at 7... Which was a lie, because at 6 when we got there people were inside walking around. So, Ok... That was a lie to a question I did't asked... and so I said "I mean what time do you have to get up to be here and make doughnuts. And she again (Very Rudly) said they don't make the doughnuts, they come in from Harvard... and I just looked at her in amazment for a few seconds before returning to my family... ~ To the owners: I dont have much of a life... I was disabled and am a stay at home dad. Every day is exactly the same. I home school my children. We dont watch the programming on Television. I'm very unappreciated and have no other family or friends in the area to have a meaningful relationship with... I dont do pretty much anything. So, when I decide to pay for a service and products at your stores, to then have the products I came for be mostly unavailable and then your employee or manager steal what little joy and excitement I have to be at your store, by treating me like im a PoS... Not only will I never return, but neither wil my children. I have instilled in them the values of being kind and honest... and Never forcing anyone or company to take your money. Today, was the 4th time in 4-5 weeks that we came here. It's also the last. That dunkin doughnuts 2 blocks away, has literally never...

I recently visited By the Dozen Bakery in Machesney Park and was blown away by their delicious baked goods and friendly customer service. The bakery has a cozy and inviting atmosphere, and the aroma of freshly baked pastries and breads fills the air.

I tried a variety of their treats, including their donuts, pies, and chocolate chip cookies. Each item was made with high-quality ingredients and tasted absolutely amazing. The donuts were fresh and plentiful, the pies were buttery and flaky, and the cookies were soft and chewy with plenty of chocolate chips.

What really stood out to me, though, was the excellent service provided by the staff. They were knowledgeable about the products and took the time to answer my questions and make recommendations. They were also incredibly friendly and welcoming, making me feel right at home in the bakery.

Overall, I would highly recommend By the Dozen Bakery to anyone looking for delicious baked goods and top-notch customer service. It's clear that they take pride in what they do and are committed to providing their customers with an...

Edit: Sadly this place has gone downhill since they opened their Harvard location. In Novemeber 2022 I ordered a cake here to pickup on Saturday. They called me earlier in the week and said they could refund me or I had to pick the cake up that same day because they decided to close. None of this was on their website. Anymore every cake bakery wants 48 hours notice, so I had no choice but to drop what I was doing to accommodate their schedule and serve a dry cake 4 days later.

I gave them a second chance March 2023 and tried to call to place an order because their web ordering doesn't let you order one layer white and one layer chocolate. They do not want to answer the phone here and just let it go to voicemail. I left a message and they never got back to me. While their cakes are good, when you can get one, I won't be getting cakes here anymore.

Previous: By the Dozen Bakery creates delicious bread, donuts, macaroons, and cakes to name a few things. I get all my cakes from them as they are always on point and look great. Very reasonable...