Church's Texas Chicken — Restaurant in Harlingen

I went through the drive thru and ordered a 12 piece family meal, comes with 2 sides and 6 honey butter biscuits. So I asked if I could purchase frosting on the biscuits. The woman by the name of Sanjuana F, said I would have to purchase a separate order of biscuits that comes with frosting. I told her I didn’t want to do that and asked if there was an up charge for frosting and she said no and also she couldn’t just switch out the honey for frosting because “ it would be like giving me free food”. So I said ok, but when she asked me to move my vehicle up to wait on my food. I told her no that I would wait right there. So when I got my food brought it home I realized that she didn’t even put honey on my biscuits! They were dry! I immediately called but no answer. She was worried about giving me “free food” . But then turned around and stole from me by not giving me what I paid for! I couldn’t go back because it was 9:50pm and 10 pm is when they close, I wouldn’t have made it in time. Worst customer service I’ve ever encountered at a church’s chicken. I will NEVER go back to this location and I will also tell my family and friends to no go there! By the way I did ask to speak with management but Sanjuana told me that the manager wasn’t there in...

If I could give this place ZERO STARS, I would. We just got off a long flight from Hawaii so my husband and I went through the drive through to pick up some dinner for our family. We ordered the 16 piece grande meal, 2 large mashed potatoes, large fries, 6 biscuits, XL fried okra and XL bombers. The total was $48.68. We got home and my family starting eating only to realize that they only put 8 pieces of chicken in our box. As soon as I realized, I called multiple times to no avail. When I drove back to the church’s location to let them know what happened and even showed them the receipt, the cashier started relating words from some lady in the back and said I needed to bring the uneaten box back for “proof”. Never have I had this happen to me at any church’s location. They made me feel as if I came lying to them about the situation. Terrible customer service. Terrible location. I don’t recommend you buy food here. Yes I will be calling corporate...

Terrible experience. Workers had a no care attitude and seemed like they did not want to be there. The cashier that I talked to(starts with an S) was very impersonal. Additionally, they didn't give me a receipt so I stayed in the drivethru for awhile. The lady came back eventually and didn't even say anything, she just opened the door and started at me condescendingly until I asked for the receipt, to which she didn't respond and closed the door and left me waiting for like 5 minutes, then told me the machine was down and if I really wanted it. At this point I was a little aggravated with her snobby attitude and I said yes. I was then instructed by her to pull into a parking spot and waited there for 15 minutes until someone came out to bring it. Now I get that this doesn't seem like a big deal, it really isn't. It's just that someone like her should not be in a customer service position, she definitely needs to work on her...