Domino's Pizza — Restaurant in Harrington

When placing an order online I got an error when using my debt card. So thinking I put in the wrong number, I tried using my card again. After the same error the third time I entered a credit card, thinking that it was an issue with my bank. I got the same error for a third time. That's when I got a notice from my credit card that the charge went through. I checked my debt card account and was charged twice there as well. A total of almost $38 EACH TIME. I call the store to have them cancel the charges and after speaking to the "manager" I was told that they had no order and that there was nothing he could do about it. The debt card charges will be automatically back in my account in 3 days. For the credit card I had to call my credit card company and report the charges as fraudulent. After voicing my concern that I was out almost $100 and was waiting for an automated system to hopefully put the money back in my account, I was rudely interrupted by the "manager" and told "what I wasn't getting is that there's nothing he can do about it and it wasn't their fault".

I was told to call 1-800-Dominos to handle my complaint. That turns out to be an automated system that says contact your store or submit a ticket online.

Long story short is that the employees have absolutely need customer service training. Apparently another family member had the same double charge on their account as well and was spoken to rudely, in a recent incident themselves.

After I get my money back I will make sure no one visits this sad excuse for a location again. It's a shame really.

Hopefully no one else has to go through this experience again. Don't go here. Don't place an online order. Worst...

Placed an order online for 11:30am delivery. Store calls 11:10am to tell me that my pizza was cut (since I requested it not to be) and if I wanted them to make another one. I said no that it was fine and i was told my order was on the way shortly. 12pm my pizza still has not arrived so I called the store for them to tell me THE DRIVER said he delivered it already. I told the manager that no ones been here and this was not the first time getting dominos delivered to my house. My pizza was delivered to the wrong house and someone got free pizza today on me. YOU ARE WELCOME. Call back again about 1230pm and again after 1pm. Not once did the store reach out to me about my order except to tell me that they cut my pizza WOW. Needless to say, it is 1:30pm and still no pizza. I have never had to deal with them in this manner but you best believe I will go get it from now on. Today, they really sucked. Pizza...

What is the point of this franchise? They will not deliver once the sun sets. So no delivery after 5 p.m. The main reason customers order pizza is because they do not feel like cooking dinner. This location limits my options to pizza for breakfast or pizza for lunch. I work a 9-5 job so pizza for any meal other than dinner is out of the question. According to this franchise I'm better off without pizza and to be honest that is fine with me. 11 bucks in food and another 9 in charges and tip. I think I can live without some undercooked and non-sliced franchise pizza. I will never be ordering from the Harrington location again. There is no point. I've put up with their substandard service for years, now they refuse to deliver. There are not many options for a customer at this point but to find an...