Dunkin' — Restaurant in Harrison Township

If you would have asked me 1+ month ago I would have told you this is the best dunkin that I've in NJ since I moved here. Now it's 1 of the worst. Customer service is poor. The people that work here seem miserable. And they're always sold out of donuts. The coffee and food is still good, but it seems like there's a bunch of new employees from when I 1st started to frequent this dunkin and these new employees don't seem happy. Also no one here knows how to resolve an issue. Recently ordered 2 donuts through the app. They were sold out. They said they couldn't give me a refund since I used the app. I asked if they can set some aside the next day. They told me to get there early in the morning cause they sell out fast. I said well I may not be able to get here early on the morning. Can't you just set them to the side since I already paid for them. The man then told me he doesn't work the next day so he can't guarantee that they'll be set aside. I asked him if he can leave a note for the next shift then to let them know to set aside the donuts. He then told me that they don't listen to the notes they leave. I said to leave 1 anyway, which they did. Go in the next day only to be informed that they are sold out and that they didn't have any left to the side for me. They told me I can try other locations, but I told them that I paid for them already for this store. They then again told me to get there early on the morning to make sure I get them. I don't know why it's so hard to just set aside the donuts that I already paid for. This dunkin has really gone down hill...

Horrible service. So we order 2 coffees, 2 breakfast sandwiches and 3 hashbrowns and a classic glazed donut at the drive through. Bag felt heavy, shame on me for not checking but as we are pulling away my wife checks the bag. Only ONE sandwich and 2 hashbrowns. The 3rd hashbrown bag was flat and empty. I go inside and they are saying no we only order 1 sandwich and that the hashbrowns fell to the bottom of the bag. THEY WERE NOT AT BOTTOM OF BAG. Lady says 2 people checked the bag and I'm lying. GTFO of here lady are you kidding me. Nobody checked and u cant read the screen. I have 2 kids in the van you really think I wanted to come inside and argue for 10 min. No way, I have a 2 hr drive. Finally get my food and order correct or so I thought. We are 10 min down the road and my son gets his donut out and he is saying it is disgusting and not glazed. He shows me and it is a plain cinnamon dry donut and def not a 10 yr old would want or what I ordered. Needless to say it was by far the worst experience and customer service I've ever experienced at any DD and I will never go to this location again as the staff was terrible. Minus the 2 blonde girls, they were helpful and nice. Its ashame bc I travel through often but I will just get my gas and food at wawa and save myself a 2nd stop across the street. I only wish corporate could hear my issue with...

I used to frequent this Dunkin on my way to work. I’m an essential worker, driving to work in the snow, and ordered my Dunkin while at a red light. when I got there they didn’t have my order. so I wait 5 mins. The guy says they still don’t have my order. So I show him my phone. He says ‘you ordered it to the wrong Dunkin. what’s your order?’ So I read it to him. He makes it, and asks for my card. I said I ordered to the wrong store by accident, I’ve done this before at Starbucks and they happily make me my order. He said if I want that order I can drive 10 mins to the other store and get it. At this point I will be late for work if I drive to the other store, it’s snowing, and I’m not paying 16$ for a coffee and a wrap (8$/store) I understand it was my fault this happened, I just can’t believe how they handled the situation. Needless to say I ended up with no coffee that day, and won’t be going back due to the way I was treated. It was snowing, I’m an ER nurse, you couldn’t give me the benefit of the doubt? also I didn’t prefer this Dunkin prior to this incident due to their iced coffee tasting like dirty dish water, it was...