McDonald's — Restaurant in Hart

Here we go, arrived at the drive thru to find out the pop machine wasn't functioning so my combo meal was to be Cokeless. I was offered alternatives but I hate tea and water I had so orange juice became my only alternative that was acceptable to me. When I was at the payment window the employee told me the 5$ meal was going to be around 10$. To that I explained was a mistake and needed to be corrected. He reconfigured the order and realized the mess up was due to the oj substitution and told me a new total which was closer but included an up charge for the oj. I wondered why I should pay extra for something I really didn't want. Oj at dinner with fries isn't that tasty. To that I declined and the "manager" came to the window to explain to me that the oj was an upcharge and their wasn't a button on the cash register to change that charge. I told her that I shouldn't have to pay extra for the problem which was created by them. Apparently management doesn't know the customer that pays their salaries is always right and should be satisfied with their purchase! I have never been so surprised that 50 cents would be so important to a corporation that it was not going to make the customer happy with their purchase. This issue caused by their machine not working could easily be rectified by her in her managerial capacity but her answer was to say there wasn't a button for that on her register. Read and learn this you don't dismiss a customer over an issue caused by you and if you do you will lose a lifelong customer that equals thousands of dollars. That you have accomplished, congratulations. Shame to the owners who don't train management to keep customers coming back, especially when the malfunction was theirs. That is your job other than taking our money to the bank. I hope many people read this little story of how thousands of dollars were sacrificed over 50 cents. Maybe attending a good business school would increase your understanding of this amazing concept. You actually earned 0 stars by the way. Bubbye as they say. 3+ strikes...

Yeah, we live nearby and go there at least once a week.. at least we used to. There was a moment in time dating back to a few months ago where they screwed up our order 10 out of 10 times. Often it was we get home, and find out that they didn't give us something in the order, or completely gave us the wrong meal altogether. Like we would order two fries and two 4 piece mcnuggets, and we'd get home and the two nuggets were there, but only one fry order. Plus if you ever look at your drink, or mccafe drink like a frappe or iced coffee, they never fill the drinks to the top. I recommend you look at how they fill drinks up to the very top at every other mcdonald's except for this one. They leave it as much as (my wife and I have seen) a quarter of the way down from the top. It's pathetic there. Now we go, order our order completely clear and pay full attention to what they put on the order screen at the drive thru (and have corrected them multiple times), then before we drive off, no matter how long the line, we open up our bag and examine the whole thing to make sure it's all right, which most the time it's not. I asked them to fill my drink up higher please one time, and they bit my head off saying the machine gives the exact amount and they can't fill it up any higher. They bad mouthed me at the window, as 3 workers gathered around where they make frappe's talking about me so I could hear them. But yet, when I go to another McDonald's its always perfect. The one in Whitehall and Ludington has never screwed up any of my orders so I try to avoid Hart as...

Listen, it’s McDonald’s. How high is the bar? But this was a truly remarkably terrible experience. We ordered breakfast at 10:05. I specifically checked the time to verify they’re still serving breakfast, even though the breakfast menu was still up too. They were out of breakfast burritos, weren’t sure if they had biscuits, and had to verify several ingredients were available. After we ordered, without a line mind you, we waited for 25 minutes as several more patrons ordered and waited but were served their orders first. When the front line employee was asked about this, she seemed confused and didn’t know what order we were talking about. Finally, we were able to speak to the lady that took our order, and she discovered they had been filling single orders as they come in instead of fulfilling the larger ones. We still had to wait on biscuits to be made, the ketchup dispenser was out of order, there were no straws, and many of the soft drinks were flat. After we sat down, we discovered one of our three items was incorrect but we didn’t want to waste anymore time waiting for a new one to be made. At this time, we are the only people sitting down in the restaurant, and so workers start getting cleaning supplies from the closet. They’re mixing them on one of the counters and spraying it openly. Once they finally get to work (scrubbing or removing grout, I don’t know), they chose to start directly next to our table even though we were the ONLY dine-in patrons in the entire restaurant! It was laughably the worst fast food...