Pizza Bella Devens — Restaurant in Harvard

If I could put a negative star I would. I called this place at 4:38 pm on Friday July 29 ,2022 to place a pick up order. I was expecting to at least be greeted with something like "Hello, this is Pizza Bella what can I get for you." I didn't even get a "Hello", i had to say "Hello". The lady who answered was very rude and unprofessional. She just said "what's your order" in a very rude manner. I asked for a simple order. (Steak and mushroom sub). My only request was that I would've liked to pay for the order total on my card and someone else would be going inside and picking it up. The lady angrily inhaled and breathed out heavily and said "why do you do this to me". At this point I was so taken back I just said " you know what can I just cancel my order". She said ,"sure no problem". I guess customer satisfaction isn't a thing here. I should've expected something like this after my Military counterpart told me about a similar negative experience with someone who took his order two days before around 6pm. Go to somewhere with better service. Never realized punching a card number in the computer was so much work. Would like to try this place but not with this kind of...

Rude rude rude.... placed a very large order. We sent 2 young ladies to pick up order with plenty of money according to their website prices. The woman swore at them because they were short $13 dollars, so the girls came back to hotel 1 min away, got more money and went back. Turns out she charged them for an extra pizza and removed it, so they had enough $ the first time there. The attitude from the establishment wasnt necessary. It was their fault because 1) their prices online should be updated, and 2) they overcharged for an extra pizza. Neither would have been a big deal, but swearing at a 17 and 15 yr old girl was unacceptable. The food was good but the service definitely left a bad taste...

They do not list that there is bacon in their broccoli bites. I was very upset as a vegetarian to bite into what was listed as broccoli to then find bacon in it. The staff seemed very rude when I let them know that there was bacon in it and that they did not list that on their menu. They told me it would have been my responsibility to ask first and then got a little defensive with me even though I had a very nice tone. They also said something like they can't know if their customers are vegetarians or not. Which seems silly to me considering it was listed as broccoli bites. When you put a pizza or a sandwich on your menu, you list out the...