Jimmy John's — Restaurant in Hastings

The crew allowed an insane person to harass customers as they we ordering sandwiches at the counter. She said, “I’m hungry, you buy me a sandwich.” I asked the person at the counter if they allow this. He said, “Yes!” My elderly mom gave her a ten. My parents split and shared their own meal. She waved her money in the air like a champion, loudly ordered and smugglingly ate it directly behind us. Then flamboyantly she hugged my mom after I asked my mom if she even thanked her. The women also was wearing Birkenstock sandals, name brand leather purse and also vaped an electronic cigarette in the restaurant. I was visiting my parents and now I won’t see them again until Christmas. Thanks for making it memorable!!! It amazes me, you want insane people harassing customers as they order. Perhaps instead of letting insane people harass your customers, YOU should be the charitable ones give away sandwiches instead of relying on customers!!! That is if YOU want to...

Ordered a singular sandwich and drink. Waited 15 minutes after the expected delivery time to call and check. They said driver just left. Waited another 15 minutes which was ultimately an hour after the order was placed. They asked if I looked outside my door for my food. I left my living room to go see if it was there. Indeed it was. They said my doorbell didn’t work. I pressed it to see if it worked. It did, my phone and my Alexa got the notifications. I asked if they’ve considered knocking if someone doesn’t answer instead of leaving their food on the ground by trashcans. They claimed they did but I would’ve heard it from 15 feet away. The DoorDash drivers and dominos delivery drivers and Walmart delivery haven’t given us this issue previously.

Ultimately my food was there but for how long was it sitting...

We enjoy the food. We have never had a problem with that. However the delivery time has gotten worse over time. Last night it took 25 minutes to get our order to use and today 20 minutes. That was not from the time I put the order in but from the time I received notification that the order was out for delivery. Whenever I put an order in for pick up I try to wait for a notice that it is ready but it never comes so I just wait what I think is a sufficient amount of time and go in. Sometimes it is around 5 o’clock when I place the order and then at 10 o’clock I receive a notice that it’s ready. I understand times get busy but this has happened every time. We visit frequently because like I said before we...