McDonald's — Restaurant in Hattiesburg

What a bunch of absolute knob rashes! Pulled up to the drive through speaker at 10:25 a.m. and waited. The menu changed to lunch before anyone answered, so I ordered lunch & pulled to the first window, which was empty. While waiting for someone to come take my money I collected exact change to pay. Nobody came to the window. I looked inside and saw nobody in the area so I pulled to the second window thinking perhaps the first one was closed. An employee came to the window and began handing me the wrong order. I told her what we'd ordered, and she handed me the drinks without taking my money so I sat the money down to take the cups. She walks off. A few minutes later, a second employee comes to the window and says, "You have to PAY for your food!" I told her I had stopped at the first window but nobody was there, and asked again for the total since I'd sat my change down and lost count of it. "I don't know how much it is. I'll get it when I get to the back window." So I handed her a 20 and she walked off. She came back without any change and started handing me drinks. I told her we'd already received the drinks and I just needed change and the food. A third employee then walked up and said very loudly and aggressively, "You passed the first window!" while shoving my change at me. I told her NOBODY WAS AT THE WINDOW. They were clearly having issues inside, mixing orders up, handing the same orders out twice, nobody at the window for several minutes, etc. and none of this ruffled my feathers because it's standard at McDonald's-- nobody expects them to have their stuff together perfectly every time. I get it. But either have YOUR stuff together or at least don't become aggressive at a customer who's just trying to navigate the moron maze and get some cheeseburgers. I felt they were implying that I was trying to steal food when the entire issue was with the chaos happening with the personnel inside the store. I am extremely aggravated after...

Okay! Listen to how bad this place is. I hope management actually reads this because it’s bad, like really bad there and they either don’t care and turn a blind eye to it or don’t have the skill/training to know how to fix this place

Now, I know people like to complain a lot but this place has a serious issue and the lack of competency especially in regards to management and training is prevalent and it’s getting worse.

Let me explain. I’ve had burgers put together inside out where the patty was on the outside and the bun on the inside. Orders consistently wrong or confusion at the curbside with orders. Curbside consistently taking 20-30mins to receive your meal.(good luck getting it in under 10mins). I went in once after 30mins only to see my bag sitting on the back counter and handed to me cold. Got breakfast there once and was given a fully frozen hash brown. Yes! Fully frozen like taken out of the freezer and put into the bag. It was literally icing my sandwich. Even the staff was in shock when I returned it. Last but not least, I found a live bug in my fries when I opened my bag. When I contacted corporate, nothing came of it.

Moral of the story people, this place is bad. Like really bad and the management doesn’t seem to care or do enough to fix it because it’s obviously getting worse with time. I think the only reason why the place is still in business is because it’s right next to the university and it’s cheap food for students.

The McDonalds in the getto has far better food, better standards, faster, fresher food and friendlier staff. The extra 5min drive to get there is worth it even for...

I never leave reviews because I have never had a bad enough experience to feel it is necessary. However, I am very disappointed in the service on my most recent trip. I went in the drive through and ordered chicken nuggets and a medium fry. They asked what sauce I wanted and I told them sweet and sour. I have always gotten two sauces when I get nuggets and fries. However, when I got my food there was none in the bag. That didn’t really bother me as I understand mistakes can happen. I very nicely asked for a couple sauces and the girl at the window (wish I could remember her name) rolled her eyes. The girl behind her did as well and what shocked me the most was that she threw the sauce at the window. We finally got one and when I still kindly asked for one more the girl rolled her eyes and said that I would have to pay for it. I was very frustrated as I have never had to pay for what I normally already get with my meal. I have never experienced such bad customer service before or been treated witch such disrespect! I was already having a stressful day and that situation made it even worse. It’s not about the sauce and I would have paid the extra if they had treated me with respect. I feel silly writing this but the level of disrespect is what caused me to feel like I should leave a review. I’m writing this in hopes they will work on training their employees on how to provide good...