KFC — Restaurant in Hazleton

Only giving one star so I can leave a review.Typically I only try to leave good reviews. Spread positive vibes and give people who may be having a rough day the benefit of the doubt. But right now I'm confused as to why we basically got scolded in a drive thru. After a nice long and trying day, we made the decision to just get something quick and easy to eat so we could go home and relax. I'll be sure to remember to never go back to this place. Ordered a $20 fill up through the drive thru and the woman ASKED if we'd like all breasts or breasts and thighs. So we said all breasts. An older man quickly cut in to tell us about the $6 up charge, which was fine, since it was what we wanted. Then when we get to the the window, the young girl with a bit of an attitude basically scolded us and told us next time we'd need to call ahead for that type of order. (Yep, we need to call ahead to a fast food chicken place for 8 chicken breasts.) Call ahead for an amount of chicken that they specifically offer in a meal deal! Then another young lady basically shoved the bag out the window and turned away without saying a word. Now, I get if we would have had to wait if something wasn't done. We've done the whole 'please pull ahead to the door for a minute' thing before. No worries at all. But the attitude about not having the 8 pieces of chicken that you asked if we wanted...and that we paid for...is unnecessary. I work with the public. I get it. But I remember every day that the people who come into our workplace do not have to. They have options. They sign my paycheck. I'm damn well not gonna be nasty to them when they request what I offer and we are supposed to supply. I just don't understand the rudeness from each employee we had contact with....

I ordered an 8 piece extra crispy meal and 2 chicken sandwiches, and they told me it would be 15 min for crispy chicken, they just put it in. Fine. Told me to pull up and wait. So I did. 30 minutes later. I am still sitting there. I go back around the drive through. Pull up to a different person. They asked what I had, I told them. my food was just sitting there on the counter ready to go. They never told me I needed to go in and get it or if they were going to bring it out to me, they just told me to pull up and wait. The woman who took my order today. March first, at eight o'clock at night was so high on heroin or alcohol possibly she was slurring and could barely get her words out and keep her eyes open. It was an absolute joke. She needs to be fired. This is probably the reason that my food sat for so long is because she was high and forgot about me. The food is fine. It's KFC I mean, it is what it is. It's in a crappy area of town and it's really hit-or-miss with the employees. I must say the man who gave me my food. It was nice.He was kind and apologized for the wait...

Placed an online order and was told to wait at the door. 3 people who also placed online orders were told to wait and got their orders before I did. The food was not wrapped properly, had to crammed into the bag, and some items were missing. Staff was rude when I initially complained, the woman said "I wasn't the one who packed that order" and walked away from me before I could respond. Had to go back through the line just to get my missing items that I paid for. Bare in mind that I waited over 45 minutes in total from me initially showing up to pick my food up, and the rest of my missing items being given to me. I got home and ate, only to find that the chicken was stale. My sandwich was tough and chewy. The mac and cheese had almost no flavor. The drink was even watered down. The only thing they didn't screw up was the popcorn chicken. Terrible service provided with terrible attitudes which resulted in terrible food. Never spending my...