Jack's Family Restaurant — Restaurant in Henderson

If you plan on going to this particular Jacks, make sure you go through the drive thru, all they’re worried about is their drive thru times.

My family was meeting up her at Jacks to eat before going to worship and we got there an hour before we needed to leave there to make it to worship on time. I stood in line for 15 minutes, there were only 3 customers ahead of me. After the cashier took one order she would go help prepare the drive thru orders. When I finally got to the front of the line, as I was giving the cashier my order she stopped me, closed out of the register and went back to helping serve the drive thru orders. I left, and went to the Wendy’s drive thru and came back. The service is so poor here, that me leaving and going to get food at Wendy’s and coming back, I had my food faster than people who were in line ahead of me. Don’t bother eating in at this particular Jack’s especially if there’s a line in the drive through. They need to be taken off the list of “fast food”...

The lady who helped me at the counter was very nice. she gave me an extra second because I told her it was my first time ever visiting one of their restaurants. I got the chicken fried chicken. Little did I know how hard this piece of chicken was going to be! I broke the fork just trying to poke through it so I could cut it. The knife was not cutting it because the piece of chicken was so hard so I picked it up with my fingers tried to bite into it.. but it was so hard I I could not bite through it so I ripped it apart with my fingers to get to the middle and try to eat the softer parts of the chicken. Only two bites of actual soft edible pieces of chicken!! So with my broken fork and my bent knife I gave up on the chicken!! But the mashed potatoes were delicious. I was looking for a good restaurant so I can have a place to stop every night on my way home from work.if the chickens this hard all the time I don't know if my teeth...

I am extremely unimpressed with how Jack's in Henderson has gone down hill. When I worked there in high school it was THE place to go. I’ve tried going there SEVERAL times in the past few years and always am either missing something or something isn’t cooked all the way. Today it was both. The young girl at the speaker and window didn’t even look at me and maybe said two full sentences to me. I ordered the 15 finger big box with the two boats of fries and 5 biscuits. Attached are pics of the still pink chicken fingers that I had to put in the oven and finish cooking myself. There was zero seasoning on the fries (like always!) and I didn’t get any of the sauce. After she had asked me what sauce I wanted, none of it ended up in the bag. I called the store to let them know these things and when a woman answered she just said “Jack’s” I told her what was going on and she laughed and hung up. To say the least I will not be going back...