Pizza Hut — Restaurant in Henderson

We ordered pizza for delivery. The email and their online system said pizza would be done by 5:55. We started calling around 6:05 to see where our pizza was. The answering system was ATROCIOUS!!! I called FIVE times and instead of getting help they just kept cutting me off and transferring me to the store that was not answering. The first 4 boys (I believe 2-3 were the same one) wouldn’t even tell me their names correctly and then immediately transferred me despite trying to tell them my concerns. Finally Maria answered and I told her I just needed a refund for my order (at 6:12ish) and she wouldn’t because her system said it wasn’t due to be delivered until 6:30. None of my information gave me that new time to me and I continued to ask for a refund and Maria cut me off and put me and transferred me.

Then I finally drove myself to the location (which defeats the purpose) to ask for my refund. During that time, the pizza was delivered but the damage was done and I need the refund. Donna, the sort of manager, told me she needed approval. She left and came back then told me she could only void the order at the end of the day and mark it “undeliverable” and I should get my money back. She’s not sure if the points I used will get back to me. Then I’m not even allowed to know her bosses name. I can only have her name and she is only a maybe manager since she can’t even give me a refund.

Meanwhile, I watched another person drop pans on the floor then kick them around out of her way. Unsure if they wash them enough for that to be ok.

This was a hot mess. I get businesses being busy but when you have a texting system AND an updating “tracker” of your pizza, this shouldn’t happen. Then the phone system shouldn’t be transferring when no one will answer. I’m a floored and so angry.

Needless to say I would not use this location anymore. There’s a Marcos up the street. I hear dominoes is getting better and that’s not far away. There’s options…. This location...

Multiple 'concerns' with my recent delivery..👀 I was Not aware that they don't apply stickers to the boxes for food tampering safety! My meat lovers melt box (pictured on Top) was barely closed 🚫 All other restaurants apply stickers so there's no tampering with food so I already wasn't sure about consuming it, but then I picked it up & immediately feel how HARD the entire "melt" is...and I have a BAD tooth so that sealed it for me that I wouldn't be able to eat it 💯 DISAPPOINTING! Then the pizza itself...."new chicken sausage" IMO is not worth paying extra for nor would I reorder it. I was also quoted 30 minutes and it arrived in over 40 minutes which would explain why the cheese wasn't melty and all the food was just warm to the touch 😫 i ordered here instead of Little Caesars because they are much closer to my home & I figured it would arrive On time & hot...BUT instead I basically paid over $30 for ONE bland warm pizza (couldn't eat the "melt") 😭 WHAT HAPPENED TO THE FLAVOR & FRESHNESS PIZZA HUT?!? ♾️ DISAPPOINTING! I tried calling back & a woman with an Asian accent answered, I shared my concerns & she spoke so softly I couldn't understand & when I went to ask her if she could repeat she had transferred me & I was on hold (meanwhile food getting colder) I will stick with LITTLE CAESARS HOT N READY + DEALS 🌟 Costco pizza also better deal & MUCH more flavor! I 💯 will NOT be ordering Pizza Hut again and I Definitely do...

I placed an order for 3 pizzas, one of which was their new Chicago tavern pizza. It was described to be cut in squares and have garlic butter and “garlic hut dust” sprinkled on it. My pizza was completely wrong and it looked nothing like the picture. When I called it took 13 minutes for someone to finally pick up the phone. When someone finally did, it was the rudest man I’ve ever encountered. I cannot believe how I was spoken to actually. He had a rude sarcastic tone when asking me, “what I wanted him to do about it.” I told him the pizza was cut in regular triangles and there was no garlic and “hut dust” on it. He told me to bring the pizza back and he would toss some hut dust on it. I said I wasn’t coming back there because I have 2 small kids and I was already annoyed about the pizza being wrong and his poor attitude towards me. He then again rudely asked me what I wanted then. I said I wanted my money back. He then huffed and said, “well I’ll get a manager for you, what do you think about that?” I said, “perfect, thank you!” I spoke to a manager who had to call her manager to finally make it right. I won’t ever come here again! Especially after seeing all the other poor reviews. I wasn’t greeted very kindly when I went to pick up pizza originally either. It amazes me how people make you feel like you’re inconveniencing them when you force them to...