Starbucks — Restaurant in Henderson

Ordered the pecan cortado and it’s scorching hot. I took a sip and right away, burnt my entire mouth. I don’t think I’m gonna have any more of this. The flavor isn’t there either because it’s so hot. This is not just hot hot. This is lawsuit hot nobody should be serving coffee this hot to anybody. This coffee is so hot that I can’t hold the cup in my hands more than a few seconds. I’ve been to other Starbucks locations and none of them served the drink this hot, which is why I ordered it here thinking I would get the same standard of drink making that I previously received at the other locations. Real coffee drinkers know that coffee made extremely hot like this ruins it and it doesn’t taste the same. You should be able to drink it right away without waiting for it to cool off. This is why I normally go to an actual coffee house not mainstream coffee. Starbucks is no longer luxury coffee. They lost that reputation years and years ago. The reason for visiting Starbucks today was because I had been given a five dollar gift card and wanted to use it. Won’t be coming back to spend my own money at...

I’ve come through the drive through previously with no issues. But today was completely different story. When I walked in only one other person was ahead of me. Made my order of one hot coffee. Started to wait….. and wait… and wait. At the 15 minute mark the individual in front of me went up to the counter and asked about his drink and that it had been over 20 minutes and they instantly started making his drink. So I go up and stood in line with 4 employees behind the counter. Make eye contact with several of them… crickets. Wasn’t until 4 minutes of standing there at my 20 minute mark of making my order they finally addressed me and magically I had my drink a few moments later. This is the first time I’ve been to a Starbucks waited this long and not addressed while standing at the counter. By the time I got my drink there was 8 other people standing inside waiting for their orders. IMO this is unacceptable. Only getting 2/5 stars because of previous experiences...

The service is almost always great with starbucks. Unfortunately, the company is out pricing themselves and not running in- app offers like they used to. Why would I keep paying over $10 for a venti brown sugar with an add shot and foam without an incentive? I'll tell you why. I wouldn't! 2 stars per dollar spent using the app is not incentive enough for me. (Even if their out pricing themselves means I'm adding up quick lol) I liked that carrot of choosing 4 drinks in 4 days etc for bonus stars. Without that, I sure as heck don't visit daily! I rarely go anymore. Outpricing themselves and offering no bonus incentives to purchase only affects their employee tips... and obviously their repeat business. Not...