I am not often motivated enough to write a review of a negative experience, but today was unacceptable. My friend and I were grabbing lunch and arrived at the restaurant. We walked in and waited a few minutes. Multiple staff members looked over at us and proceeded to chat and go on about their business. We then sat down in the waiting area and waited a few more minutes. This was during lunch hour and the restaurant was moderately busy, but open tables were available and we witnessed staff members conversing instead of greeting us. This is purely bad customer service to not be greeted for almost 10 minutes after arriving. One of the servers came up to us and asked if we had been helped. When I told her no and expressed frustration that we had been there for at least 5 minutes, she stated that it was because we were seated in the waiting area and that staff assumed we were waiting for a to-go order. This was her justifying us not being greeted and a poor excuse. On to the food and service, our waiter was friendly, but he was also in charge of bussing the tables. He was running around constantly and hence was not present at our table very often. We both ordered coke and he brought a can of pop to refill my glass after I asked for a refill. I had a ton of ice in the glass that was melting and this made it unpleasant. We were expecting fresh fountain drinks. We both ordered the lunch menu and our portions left us hoping for more. They were extremely small portion sized. My shrimp scampi had two shrimp. Food was good, but the overall experience was a turn off and left me hungry. Would not recommend and will not be back.