Sonic Drive-In

Apparently when you order at this Sonic your order is only a suggestion. Today I ordered a Chicken Club toaster which is a hybrid chicken and club sandwich on a Texas Toast bread. Lettuce, tomato & bacon are part of the chicken sandwich, and even the menu details that. However today they decided that lettuce was a suggestion and tomatoes and bacon were not necessary at all. After driving away and taking a couple of bites, I realized there was no tomatoes or bacon and barely any lettuce. Only a chicken patty, cheese and mayo were inside this barely toasted bread. I returned to the store and showed the manager who replaced the sandwich with another one. This time the sandwich was prepared exactly as the first. Makes me wonder if the kitchen staff knows what's supposed to be on the menu. So once again I returned to the store and asked for the manager. The young lady at the drive thru said she was the manager and after my explaining the error on their part, once again, she said she'd make the sandwich herself. She also explained that they were out of tomatoes. Her sandwich was definitely better, but a quick.drive thru took me 3 tries and 35 minutes to get my order right. I'd like to suggest that a) your staff learn the ingredients required to complete an order. And B) if ingredients are missing - like tomatoes - you notify your guests at the time of the order. Anything else seems like intentional deception. One last thing, I also ordered two corn dogs. It would have been nice if they included mustard with the order, as indicated on the menu too. I was extremely disappointed with this Sonic Drive-In today. It seems that their staff needs some serious retraining. I don't know if this franchisee also owns the one by Hard Rock Stadium, but that one has excellent staff who care about their product and their customers. I always leave there is a smile! But not from this location.