Sonic Drive-In — Restaurant in Hialeah Gardens

Apparently when you order at this Sonic your order is only a suggestion. Today I ordered a Chicken Club toaster which is a hybrid chicken and club sandwich on a Texas Toast bread. Lettuce, tomato & bacon are part of the chicken sandwich, and even the menu details that. However today they decided that lettuce was a suggestion and tomatoes and bacon were not necessary at all. After driving away and taking a couple of bites, I realized there was no tomatoes or bacon and barely any lettuce. Only a chicken patty, cheese and mayo were inside this barely toasted bread. I returned to the store and showed the manager who replaced the sandwich with another one. This time the sandwich was prepared exactly as the first. Makes me wonder if the kitchen staff knows what's supposed to be on the menu. So once again I returned to the store and asked for the manager. The young lady at the drive thru said she was the manager and after my explaining the error on their part, once again, she said she'd make the sandwich herself. She also explained that they were out of tomatoes. Her sandwich was definitely better, but a quick.drive thru took me 3 tries and 35 minutes to get my order right. I'd like to suggest that a) your staff learn the ingredients required to complete an order. And B) if ingredients are missing - like tomatoes - you notify your guests at the time of the order. Anything else seems like intentional deception. One last thing, I also ordered two corn dogs. It would have been nice if they included mustard with the order, as indicated on the menu too. I was extremely disappointed with this Sonic Drive-In today. It seems that their staff needs some serious retraining. I don't know if this franchisee also owns the one by Hard Rock Stadium, but that one has excellent staff who care about their product and their customers. I always leave there is a smile! But not from...

Worst service I have EVER experienced at any fast food American chain, by far. I walked in here with my dad, and when looking at the menu, we asked the cashier what was the difference between two different sandwiches, to what she said she didn’t know. We placed our orders anyways, and waited seated... And waited. And waited, for 45 minutes we waited, for a couple of sandwiches with fries and Cokes. The place had only 2 other groups of customers besides us (now I know why), and we noticed that the family that ordered after us, had been already served. When I saw that, I approached to the same cashier to inquire about our food. When she saw me, she went to the kitchen to retrieve our food and gave it to me, no apologies whatsoever. They had clearly forgotten about us, because the food was cold. It was so bad and soggy, after being sitting on paper bags, to the point I had to stop eating, to get up and ask the cashier to please switch my french fries, because they were soggy and cold. When I asked her for this, she had THE NERVE to ask: “So you are saying you want FREE fries?” Seriously?! So I just said “even if I need to pay for them again, it’s fine, but you made us wait 45 minutes and gave us cold food, so please get me freshly made fries”. Then, she went back, asked someone something, and came with new fries. Only 1 serving, for both me and my dad. Both chicken sandwiches were bland and soggy, nothing special. We are NEVER going back to this establishment, that’s for sure; and I hope our experience and testimony was...

Upon entering the establishment via the Driving Thru, allocated specifically for the use of motor vehicles, I was greeted by a young gentleman over the intercom.

"Hello, sir. Welcome to Sonic. How may I help you?"

Alas, I was taken aback by the generosity, and was ready to order a delectable confectionary treat.

"For myself a milked shake and for my companions, whatever their blessed hearts desire!"

As we ordered each item, we were interjected with a "Anything else?" from the gentleman. It was alarming as I wouldn't order just one item and leave.

This is SONIC, a fine eating establishment forged by the hands of the lord himself.

As an example:

"I would like a milked shake in your largest available quantity for a single portion!"

"Anything else?"

"One order of fermented milk formed from low-fat milk and fried with breading!"

"Anything else?"

That began to irritate me as every time was met with a sharp and to the point rebuttal.

Once arriving at the window, the gentleman seemed to have forgotten half of our delicacies before we relocated our vehicle from the premises and we were forced to wait for a length of time before moving.

All-in-all, the review would've been a single star, had it not been for the flirtatious wink directed towards my backseat companion and the amazing flavor experience provided by the confectionary kings behind the scenes.

Alongside this review, is myself enjoying them to a degree in which I cannot convey in words.

GOOD...