POSTED ON 11/06/18:
RESPONSE TO OWNER:
Hello, We still have not received refund.
POSTED ON 10/31/18:
RESPONSE TO OWNER:
At this time we don't know if or when we will be returning. This is something that should of and could of been corrected at the time it happened, as I requested. This is only getting attention now do to the fact I posted a negative review online. We would like a full refund for the dinner we did not enjoy due to your staff handling this in an unprofessional manner.
POSTED ON 10/30/18:
They've lost a two year customer!
My husband and I have been coming here for over 2 years. Their Alfredo pasta is what has always brought us back but lately it's what keeps us away! I'm very disappointed. Their Alfredo pasta is so saucy now! I know Alfredo sauce is thick but it looks and taste as they just dumped the bottle of Alfredo in my pasta. The last two times I've gone I've asked for light sauce because the time before that we noticed how much more sauce they're putting now & we didn't like it, which is why we started ordering it with light sauce. But last night we went and ordered it with light sauce again and they brought my husbands pasta with light sauce but mine was super saucy! We told the waitress to see if there was anything that can be done and the cook said no and the lady who sits in the entrance taking calls commented that Alfredo sauce is like that... so why isn't my husbands pasta so saucy? Why was it light on sauce last time when we requested it? Somebody screwed up and they didn't want to fix it. They didn't even apologize or anything! The waitress just brought me the plate and said there's nothing we can do. Seriously?! This is how you treat your regulars? Never coming back here again! I know a couple of people that have come here and have commented to me about the Alfredo pasta being to saucy recently, I now know to tell them not to come back because if you don't like it they won't even offer to fix it, make you another one or take it off your bill! I left more then half my pasta, clearly I didn't like it. Never recommending this place again.