Taco Bell — Restaurant in Hialeah

It was very disappointing. The personal working today March 11, 2025 at 9:30pm shift are very disrespectful and not professional. I understand that is a fast food restaurant but every customer should be treated right. While I was there dining in with my family a group of 5 or 6 deaf and non speach men came in to dine in. They were treated so rude by the lady making the food and the cashier. They weren't treated with respect and politeness. My self and my family had to go in and try to assit them by the way they were treated by this young lady in the cashier and drive thru. It is embarrassing that a huge chain fast food restaurant will have employees with such a low quality of service. None of the gentlemen could hear and speak and instead of them trying to help them out with there order they were screamed at and told to relax (calmate) because I have more customers than you since she was also doing the drive thru. We go and play pickeball and come around this area and have often atleast once a week stop at this Taco bells after the games. You would think that people would have a heart and compassion for people who have a disability. I am so disappointed and is sickening to see human treat others this way. And like I said it wasn't to just 1 of them but to all of the deaf and non verbal men that were there just to dine in. They even tried to write down in a phone the names and show their orders and they were just left with their phones in their hands. Disgusting and sad. Management should really check on this. We are customers and should be treated right. Customer service besides the food is what makes a business going. The reason why there were no stars put under service and atmosphere is because the truth they don't deserve any. And if I added 1 star on the posting publicity across Google is because it was the only way I could've leave...

Horrible customer service in the drive through, the guy had a rude actitud, i was asking for a number 6 , but instead of chicken I wanted beef and a regular pepsi. First he said welcome and I was just opening the window to say hi and order and he said Sir with an actitud, i don’t how he knew i was a sir and why the actitud, and then continued to messed up the order an asking and an again , i ask if he could not listen to me , and he replied that he was not asking for the chalupa he was asking for the drink, well it did not made any sense because i asking for just a regular pepsy, but he would not let me explained so I end up leaving without finishing the order, and there was another lady asking if I wanted beef but in spanish, and i could also speak spanish if he was not understanding in english, but his actitud was rude as it can be. Never...

As an old frequent customer here over the years since its my local Taco Bell I would not recommend buying food from this establishment because most of the time the food items I have ordered here are not made correctly, for example they are usually missing ingredients that they should have and even worse they give you very thin portions of beef and chicken which if you eat your taco, burrito , etc wont fill you up at all. If you do decide to order here for some crazy reason especially through the drive through please make sure to check your bag and make sure your ordered items are all their because I lost count how many times they would not add my items like nacho cheese for my nacho chips or extra items like a taco would be...