Dairy Queen Grill & Chill — Restaurant in Hinckley

Stopped at Hinkley DQ after sundown. All outside lights were off but I saw a car in the drive thru so I stopped. Took about 15 minutes just to get to the window to order. They said it would be a little while. Another 5 minutes at the window until they finally took my order and there were two cars in front of me.

There was a note outside saying the lobby is closed due to staff shortage. They finally took my order after the two cars in front of me got their orders and left. Once I placed my order it took another 5 minutes at the pickup window before anyone came to the window. They came with the food in the bag but haven't taken my pay yet.

I was using the DQ app to get points for my order. The person at the window asked me what that was when I showed her my phone to scan. I told her it's for points and asked if they do that. There were signs outside advertising for it. She then said their scanner only works part of the time but she could enter my phone number. I told her not to worry about it. I paid finally then left.

I only saw two people in there. Not sure if there was more or not. I understand if there are only two people to do everything. What I don't understand is why they were taking two orders at a time and waiting until those orders were completed and the people drove away before taking more orders. Not very efficient. The other thing that bothers me is the person that acted like they didn't know what the DQ app was and to scan points only to acknowledge it once I told her.

I will not be stopping there unless I need to kill an hour or we are post apocalypse and there is nothing nearby for ten...

Terrible location. Been here a few times, never having a good experience. Usually rude employees and insanely slow service. Most recent attempt to get some ice cream was close to closing on a Monday night, around 930pm. Car in front of us at drive thru never got anyone to communicate through the order speaker so they decided to give up. Then I sat at the speaker and even tried talking to the employee multiple times with no response. After 5 minutes we drove slowly past the pickup window to see no employees up front at all. Tried to go inside as the hour signs on the door say lobby open until 10pm and doors were already locked. As I got in my car after pulling on the door someone finally peeked their head around the corner from the back kitchen. I then tried calling the location with no one answering. Pulled up to the drive thru speaker again and finally someone answered but with very rude tone and no hello or welcome just a "whaddya want" and explained we had a mobile order and they just said "k pull up to the window". At this point we're 10 minutes past the time the app gave that our blizzards would be ready and they're just getting to making them. This finally was enough to convince my wife that we will not be returning to this...

Today we stopped in this DQ on our way to North Mn and honestly I wish I’d have read the reviews before stopping here. ABSOLUTE nightmare! Our server was called Gillian and had a super bad attitude. She was making faces as I was ordering and then just slid my blizzard on the counter while giving it to me. When I asked why she served it like that instead of giving it to me upside down (SINCE THATS THE WHOLE CONCEPT OF THE BLIZZARD!!) and asked for the free blizzard coupon that they advertise (FALSE ADVERTISEMENT by the way), she said “I guess I’d have to give you one”. I then asked for the coupon, since she even admitted to having not given it to me properly, and then she said “I don’t have coupons”. Then asked for the blizzard itself as compensation and she yelled at me “I CANNOT GIVE IT TO YOU AND I WON’T GIVE YOU A COUPON BECAUSE I DON’T HAVE ANY”. I then asked for her name and she said “my name is Gillian and you can even talk to my manager because I don’t care, tomorrow is my last day here”. What an attitude! Honestly the whole concept of offering a free blizzard for serving it badly and still not giving it to you is just wrong. Never going to...