Panda Express — Restaurant in Hollister

My wife and I ordered online tonight from the Panda Express in Hollister. Got the confirmation text stating that our order would be ready for pick-up at 7:10 PM. I arrived at approximately 7:05 and went up to the register area to check for our order. There were 9 other customers already waiting to pick up orders and more arrived as I waited. I could see that there were 8 employees working. It took almost 5 minutes before an employee came to the register and I was told our order was not ready and she turned and walked away. Several orders were placed on the shelves and a couple of them were picked up. I am accustomed to having to wait on our orders, however, tonight (7/21/22) I waited for 25 minutes. I tried to get the attention of an employee, however they just ignored me and many other customers still waiting for their orders to pick up. I finally decided to check the orders on the shelves myself and found it on the next to bottom shelf. Have no idea how long it had been sitting there! But wait! The bad experience continues... I did make it known to the woman I believe was the manager on duty, she was the only one wearing a black jacket, that I had waited over 20 minutes waiting, and that my order had been on the shelf! I loudly expressed that they suck! Not my best behavior I admit, but I was pretty upset at that point. I get home with our order, which was partially filled incorrectly. Again, another disappointment! I try to go to the Panda Express Feedback web page only to discover that I wasn't given the receipt, I only got the Grill Ticket. The Grill Ticket does not provide a store number or the 22 digit survey code, and does not show what we paid. This is very poor service and management. The management is responsible in every respect. The young people who are working there are trying hard, but management has failed to be aware of what is going on in the store and direct personnel as needed. Open your eyes!!! When you have 9 plus customers waiting to pick up orders and orders sitting on the shelves, you need to find out why! Perhaps the manager on duty does not possess the ability to manage...

Tried this place again after a year. Decided to do take out and see if the experience was any better. I wouldn't recommend it unless you feel like standing in line for a long time and go nowhere really fast. We waited for over 20 minutes just to put our order in, and that was with only 4 people ahead of us. This is NOT my favorite place to eat!

Did a takeout order during our Corona quarantine. I tried to do a phone-in order and the automated system said all orders had to be submitted online. I went ahead and created an account, selected the time I wanted the food ready, and submitted my order. I entered my order at 5:00 for a 6:00 pickup time. I arrived about 7 minutes early because I was coming from another place in town. I decided to go in, figuring that they would simply prepare the order while I waited. Instead, the food was already in a bag, waiting for me. This doesn't necessarily have to be bad, but I discovered when I got home that the food was just tepid. I makes me think that they bagged the food as soon as the order came in and set it off to the side rather than preparing it right before a 6:00 pickup time. I have no idea how long my food sat out. This is not...

Nothing against the food, it's good, and the employees have always been polite from what I've witnessed. I'm also happy that this place is still so flipping busy. My rating is because they fail to smoothly run this store, and I witnessed a health violation. I ordered online for the first time, and I won't be doing it ever again. Food was to be ready by 7:10, so I show up at 7:12...waited over 10 minutes to talk with an associate who grabbed my order that had been sitting there since before I arrived. There were also 2 other people who ordered online waiting before me who had to wait just as long as I did. No associates asked us if we needed help, nor was there a designated online orders associate (there desperately needed to be one with a line out the door). While waiting I witnessed an associate at a cooking station drop a giant plastic bin lid on the ground. No big deal, put it in the sink, wash your hands and go back to work...NOPE. A fellow associate picked it up, placed it on a work surface, and continued to handle food...I'm just happy that my order didn't get messed up. No utensils though. I will happily never come to this...