Starbucks — Restaurant in Hollister

This place is horrible! There has not been one time that I have gone in there and gotten good customer service. All the girls that work there during the night have a horrible attitude and act like the drinks they are making are coming out of their checks. I went in today and ordered a grande drink and right off the bat i noticed the girls attitude when taking my order. I pulled up to the window after waiting for ten minutes behind one car and was handed a small instead. I then proceeded to politely let the employee know that i had order a grande and the girl looked very annoyed when i asked her to remake the drink. She then comes back 30 seconds later saying she remade it and i said that there was no way that was remade and the girl said she had the same exact one already made which was obviously a lie because i had a complicated order. They had just filled up my cup with ice in a grande cup and called it a day. The staff here is horrible and act like they are working some rigorous job and can’t even make one drink correctly. Bad management as well who doesn’t know how to correct...

Super rude girl working there tonight between 8:30-9. I work in food so i deal with costumers everyday especially people coming in after placing an order so i get the frustration and would normally say “your order just came through not too long ago so we’ll try to have that ready for you as soon as possible” just to ensure the costumers and keep them happy BUT i would never tell a customer “for future references try to come 5 minutes after you place an order” and then slam the window that is so rude and so unprofessional. You don’t get to tell a customer when they can and can’t come in. I didn’t mind waiting for my one drink it was no problem at all especially since there were 3 cars in front of me waiting as well but there was no need for the really bad attitude and rude remark. I come in often and never had a problem with any of the workers there they’re usually super nice so i don’t think it’s management that doesn’t know how to train their workers i think some people just need to have a better attitude especially working in...

Just went to go pick up my mobile order that said it would be ready around 5:50pm . I got there at 5:57-ish. It still wasn’t ready which was fine because I know it’s a Saturday so I waited. Kept seeing people go in and out, people would order and still get their orders before me. I double checked the app just to make sure I put in-store pick up instead of drive-through and I did. I finally get a workers attention at 6:20 PM. 23 minutes later! And ask if they had an order under my name. She walks over to check the drive-through drinks and gets mine. She had seen my screen because I showed her to prove that I had an order. She handed me my drink without even a “sorry” or anything. My drink was completely watered down the ice was almost completely melted. I don’t want to be a Karen but seriously???? I was there waiting for almost half an hour and put in...