La Ginestra Italian Restaurant & Pizzeria — Restaurant in Holmdel Township

I've ordered from here 4 times and the food is really good however the service is not. The first time I called to place an order for delivery the man who answered actually said "Oh my God!" with an attitude under his breath. When I asked him if there was a problem he said "No". I think it was actually the owner cause he is who actually delivered my food in his Mercedes and apologized for being rude and excused it on being busy. Since he apologized and I like their food I decided to give them another chance and every time I've ordered they have tried to say they don't deliver to my address cause it's too far. (I live in Holmdel) and told them that they've delivered before so they reluctantly delivered. I asked for chicken milanese and the lady who answered this time said she didn't know what that was so I literally had to say "It's breaded chicken cutlet". Then she gave the phone to someone else. Similar situation the next time I called as well. Well, just 5 minutes ago was the last time we TRIED to order only to be immediately told that they aren't delivering and they hung right up. It is rude and unprofessional and if you claim to offer delivery then you should deliver. It's pretty simple. Also, maybe work on being polite and happy for the business cause now we are done ordering from here and it's really a shame because we enjoyed your food. I will now be leaving a review on Yelp as well. I should have done this the last 4 times but kept giving the benefit of the doubt that next time the service would be better but that's obviously not how they...

I'm not sure if it was an off night or what, but our poor server was absolutely weeded and overwhelmed. She was so sweet and kept apologizing and I felt bad she was left by herself. Took an hour for us to be addressed, we kept getting forgotten, a local/regular had to intervene and get us water, then the server brought it to the wrong table. Appetizers weren't bad, wings and burrata were good. Our entrees were not good. The marinara tasted different on every plate (pasta and pizza dishes), some too acidic, too sweet, too sour, no seasoning or flavor. 2 people were nauseous and sick after. Not coming back.

Edit to clarify: I know the sauces were different, my comment was that there was something wrong with all of the sauces from different dishes with different sauces.

We couldn't get ahold of anyone to deal with any issues. Our server was nice and it wasn't her fault so we were not going to put it on her. There were no solutions to the issues we had. Remaking a dish or ordering something new was not going to change anything. We didn't need anything removed, we paid and tipped...

9:30 Friday night, not another customer in sight.. Place smelled like lysol, vaccuum going, and barley any lights on, i passed by twice before looking at google Earth to find it..

Rude service or no service actually, had to ask for knife and fork.. I even told the guy I wouldn't bother them sitting at a table, I would eat in the car. AN HOUR B4 THEY CLOSE I FELT LIKE AN INTRUDER AND GOT TREATED LIKE ONE! Small portions. Light taste, watered down sauce or my pasta wasnt strained long enough.. Overcooked pasta wirh a freezer store bought taste.. but cheese was awesome on chicken.

$28 plus $7 top for carryout! for chic parm over tortellini, no salad, old hard bread. And no butter. 3 paper bags are hard to carry out with a soda my purse in hand , guy, thanks for no offer to help or put in a box or plastic bag..and thanks for turning my great mood into a shi*ty one.

NO THANKS OR A SMILE, .. Nothing.. EVEN AFTER A LARGE TIP I know he saw because he was adjusting tips on the cc machine instead of servicing his only customer.

Merry...