Dumpling Factory — Restaurant in Honolulu

Awful awful awful customer service. Racist and sexest. I would never eat here again based off the terrible customer service I received. I would highly recommend not eating here unless you want to experience the same thing. I am certain the food will be disgusting. We walked in at 8:00 and were told we couldn’t eat there because they close at 9 pm… we ordered take out since that is the only option we had.. and they closed their door and lights at 8:30 after they gave us our food. The female working had her bike in the store and locked the door once we left. I hope this place goes out of business. I have worked in customer service my whole life and would never have treated customers like this. I’m sure because I’m a white female made...

It took a hot minute to wait for parking (prob shouldnt have gone during lunch hours where there's other establishments of premise). Because I went solo, I ordered to go. I ordered the shrimp with chives fried as well as an order of chicken with cabbage also fried. I don't eat chicken but I was told by my family members that it was delicious. The shrimp was also very good with nice chunks of shrimp. It came with sides of shoyu as well as vinegar. The middle of the take out container also serves as a dipping area. This is a neat little establishment if you primarily want to eat dumplings aka gyoza or get them for takeout! Just be mindful that there's eating places in that strip mall parking so...

Has a QR code ordering system which I hate, had to ask for physical menus and I would order from the server but there was only one server/host in the entire establishment and she was extremely inattentive, I think there was only one person in the back of the house as well. Food was somewhat mid (tasted frozen) and the portions were tiny for the price. Plates were tiny too, as in the physical tableware. Decor is really nice so I’d love to see this place succeed but they would have to change the entire way they do service and their food to...