I’m a regular when I don’t feel like cooking. After calling in my order, I picked up close to closing time. After visiting this location several times per month in person or pick up, I did not have a good experience on on 1/26. Because of consistency in the quality of my orders and this was one of my favorite go to places for pick up, I called to provide feedback. As a past customer service manager I always appreciate hearing all feedback and give balanced feedback.

When I let the person know that my order was missing one order of fries, the fries for the second order were not the normal quality (overcooked) and my salad did not have the red/sauce on it as I requested. The person immediately defended herself and explained that the fries were fine because she personally packed them and she put the sauces on the side. So the order was fine for her standards just not fine for my standards. Now I told her I didn’t want a credit. It was more important to me to give the feedback. The last time something was missing from my bag I didn’t mention it until the next time I placed an order.

For the reasons above I will not patronize this location. I understand mistakes happen, but it’s not okay to blame it on your customer who had to go out to pick up a pizza for the kid who did not receive her order. Hopefully someone who understands my perspective will take my feedback into consideration for future reference.