Subway — Restaurant in Hoover

On the afternoon of (July 13th @ 1:59 pm), I had the absolute WORST experience at any Subway Restaurant I’ve ever visited. Upon my arrival, my family member texted that she wanted a Trio Sub Sandwich, which I told the woman behind the counter I wanted; she began to toast the bread, asked what cheese, then asked what meat I wanted on it. I’ve never eaten a trio, but I’ve been told that employees don’t need to ask you because they know it comes with three meats. I asked doesn’t it come with meat already & the woman proceeded to tell me, “No, it doesn’t; you have to tell me,” in a snarky attitude while throwing her hands up.

I called my relative, who was just as confused & stated that they’ve always gone to the location & it comes with meat. I have no problem with a person not knowing everything on the menu, but instead of asking her coworker for help, she proceeded to catch an attitude with me, toss her hands up, roll her eyes, & tell me, “You need to call whoever you need to call because you don’t know what you want.” The one customer behind me heard the entire conversation & laughed at the disrespect & surprisingly to me, the woman almost got enjoyment from her rudeness being amusing.

I’ve worked in fast food for most of my life, so I understand some people’s goal is to get people in & out. But rest assured there was only one other customer in the store & I had only been there for about three minutes. Being adamant that I’m wrong when asking about meats that are supposed to come on the sandwich is not even what I’m upset about; it’s the ULTIMATE DISRESPECT & how I was talked to that surprised me.

After purchasing the sandwich, which was ABSOLUTELY made wrong, I was hugely disappointed that I paid not only to be disrespected but to get the incorrect sandwich in the first place. When I walked back into the store, she still had an attitude & cut me off while talking multiple times. When I asked for the manager, she acted like she didn’t know how to contact them, & when I further asked about what time management would approximately be in, she told me the morning & started to give me the run-around. The woman who shared this poor & disgusting service was ANGELA B LITTLE. I'm greatly disturbed by the...

You got 2 stars because it was clean and workers were nice, so my husband said. I should have learned my lesson but didn't. If you go yourself you have a better chance of getting a good sandwich. Ordering new sandwiches is also a mistake. I sent mt husband for the new Turkey Sandwich. It had what looked like boiled turkey on it, Jalapenos, that were not ordered and even after picking them off sandwich was too hot and the reason I ordered the sandwich, Avocado. It had about 1-2 tablespoons that blended with the lettuce and could barley taste it. I live 1 mile away and my sandwich was...

The worst service in I ever experience walked in and was not greeted and acted like they didn’t want to fix my food young guy black was singing rap music out loud and playing in his hair and young black girl act like she didnt want to work and both of them fix my food neither one of wash hands and at the point it doesn’t set right with my spirit I am really up set and white young guy walked to the back he seen me come in that i don’t know what’s wrong with that picture at all. And this was...