Amigo Juan Mexican Cafe — Restaurant in Hope

My grilled Tilapia was so good! The veggie were boiled instead of steamed, I could also tell they we frozen Not Fresh. My rice was bland! Over all my food was 3 stars, but I really like the fish so you get 4.

Now, Jaqueline H our waitress messed a few things up, especially our drinks. She appeared to write everything down as we said it. When the drinks arrived they had not included the one I ordered, and that server told me “honestly I only had one mango margarita ordered at this table!” What? Why would you not offer to fix it? Instead she kept calling out a regular margarita on the rocks that know one ordered..so I took since I figured the waitress put it in wrong. We wanted our drinks and have happy memories of our (father, uncle, friend & brother) that we are all down for his funeral.

After the meal, my friend shared part of his second mango margarita with me, pouring in to my glass. About 2 minutes later the waitress Jaquelin came over and asked “you had the mango margarita right?”

Oh, no I politely corrected her mistake from the beginning!! That I had 1 mistake margarita and I better not see mango on my check.

The servers were confused, or just not able to get it right. Their were3 more standing around doing nothing, expect watching these girls make mistakes. I feel bad for them.. because we really enjoyed the food and drinks.. makes me sad to have to review bad...

The food was exceptionally good. The atmosphere is amazing. We were seated immediately but the only thing I can say is our server was very rude. She didn’t check on us and rushed us out of the restaurant trying to get us to pay our bill while we were right in the middle of our dinner. I didn’t want to leave a negative review in any way. I even made a comment about it to the cashier and she thought it was funny. I wasn’t laughing. I drove from Texarkana to Hope to eat here. We enjoyed the food but customer service is awful. We definitely won’t make a 30 minute trip again for horrible service no matter how good...

Service was decent and food was OK. Nothing like my friend told me it was.

The waitress brought a large bowl of queso instead of a small and since we didn't know it was a large, we went ahead and started eating it.

The waitress informed us it was a large queso and we were going to have to pay for the large or they would scrape some out into a small bowl.

The manager was adamant about us paying for the large but another guest at our table resolved the issue.

We tipped the waitress well as it was obvious she had not been trained but she tried...