Chicken Express — Restaurant in Hope

1/9/24 Update: Contacted Customer Service on 1/5/24. Was told the store owner would be contacted. Took my name and number. Still no call from the owner. Horrible customer service. 1/22/24 Update: Absolutely no phone call from the owner of this store. Don't waste your money here. Can't get orders right. Can't read tickets. One mashed potato with coleslaw, one with double fries. See picture. Absolute disgusting behavior from the people I spoke to. No help. Only "sorry about that". If you're the manager on staff, and you don't have access to the store owners number/name, how are you management? I want a full refund for the entire ticket and an apology...

Usually the workers are kind and helpful. The managers at Chicken Express are rude. I bought a fish meal there last week. The fish was limp and the lemonade tasted like water. I went thru the drive-thru and headed out of town, so I wasn't going to turn around on I-30 just to take some food back. I called and informed the manager, she told me that she doesn't believe me. I contacted the district manager and he never gotten back in touch with me. I was a regular of Chicken Express but I will not spend another penny there because if a customer has a complaint,they will not resolve the problem but will give you a lot...

Came in on Sunday around 11am, staff greeted us as we walked up to the counter. Took our order, no problems at all. Staff was attentive and very kind.

The food was the issue. The gravy was cold, and I mean had been cold for a while. Maybe they didn’t use hot water to mix the gravy mix? I don’t know. Or it wasn’t prepped in time for open to allow it to get hot but it was cold. The tenders were a little on the colder side as well. There was also green looking stuff on the bottom of the rolls. At first I thought mold, but could have been a residue from the pan it was cooked on but kinda made me weary...