Sonic Drive-In — Restaurant in Hot Springs

The last time I used the Sonic app, my cash card was compromised. Someone purchased approximately $100.00 worth of food within a matter of 45 minutes. The strange thing about it is that the orders were made in Connecticut, I'm in Arkansas. As I was on the phone with that Sonic reporting my card stolen and that I hadn't made an order, someone was there picking up the order. They were gone with the food before management could stop the carhop. Within that same hour, a second larger order was made to the same Sonic. I had locked my card by then. Sonic management stated it was nothing they could due, nor would they issue me a refund. They also suggested I contact my financial institution for compensation.

I've always enjoyed Sonic, and I support the workers, almost always leaving a tip. This incident was a major disappointment to me in how Sonic, across the board, handled the situation. I no longer use the app and have considerably reduced the number of visits... even for a cup of ice.

As a youth, Sonic was the second place I worked. I enjoyed working there, and my coworkers and boss (the owner) were all good people.

P.s. when this happened, I was actually having dinner at Red Lobster when the notice came through on my phone, that my order...

This sonic is a strange one, some days it’s just as it should be, but today, I arrived to get totchos and the grilled cheese double burger, those two exclusive app meals, and I’ve got them before but today, I was in a rush and when I got to where I was heading, the “totchos” was literally just tatertots with none of the extra ingredients included, and same with the burger, it was one sausage patty with a slice of cheese. No bacon that I ordered as an add on, no ketchup, mustard, onions, or a double sausage patty. I see the reviews here and see that this isn’t the first time undesirable things have happened with people’s orders, so if this is how it’s been lately, this sonic seems to be going downhill. I’d take your chances at another sonic than this one. Also it was $9.09 altogether, if I knew I wasn’t gonna get what I ordered, I wouldve reported it, but that’s not how the app works and being in a rush doesn’t help either. Pretty big...

This Sonic has become nothing but a problem. Management is obviously non-existent. Everytime we have bern through drive-thru for the last 3 months has been incorrect. We have called to report it nearly every time but nothing gets done. Today topped it. We ordered a Junior Bacon Burrito. We pulled out, got down the road & checked & it was wrong...again. I tried to call them 8 times. When they finally chose to answer (and they were not busy) they picked up, hung up then took the phone off the hook. Once I reached them an hour later I told the man what happened & his comment was, " Alright, alright, thank you." Then he promptly hung up on me while I was still speaking. Sonic should really do something about this franchise. It's giving them a bad name & we will not...