Hot Springs Beauty College — Local services in Hot Springs

Customer Service training is a must , should be on top of skills to be learned! Starting from setting appointments to knowing how to handle situations that are their faults, not just shrug it off. I paid for nail service that took well over a 1 1/2 hours and she only got the existing polish off, (I mentioned the tin foil wrap, after it had gone on way to long) the trainer finally gave in and got the drummel, she’s not qualified to use it, at least she tried to speed up this process, I appreciated it. My client was finished 30-40 min before I- I had to end the appointment- unfinished. I did tip the gal(she’s learning)she did what she was taught to do. What about management? Is this the example we want to teach these techs? They knew and did nothing to ensure that I was satisfied. That’s the norm? Blow it off ? Don’t like it, don’t come back attitude? The students and instructors were very nice, all of them-I need nice and productive,aware, pride in ones work! They should ask themselves “how would I feel if it was happening to me” before they talk crap, roll their eyes etc., I was passive- but not everyone will be. Who’s paying to get my nails that are ridged, unsmooth, and ripping (fixed)and done? In the end, the tech told me she needed my number , if I wanted my receipt, she would text it to me. (What??) I paid, $30 for 2 gel manicures-no one there to do gel extensions (even though the day before I called and set appointment specifically for that(my sweet elderly client’s birthday present )service- the tech let that roll right off of her, no empathy for her disappointment, nothing-(felt like “oh well”). I got the text message receipt it was $32.00. Again! Customer Service training is a must and a priority!!!!! I appreciate the program you offer- but the professionalism is...

I went in with the intent of a mushroom brown balayage. The girl who did my hair was learning, and she was very sweet. The first time I went in my hair was bleached, and it had to be corrected and didn't quite turn out. I asked about the mushroom brown color as all we did was bleach. I was told it was "in there". I was told I could come back free of charge to have it all corrected, and I paid $68 for a balayage.

I went back on Friday, and spent another 6 hours on top of the 5 from a few days before. This took up two days of my 7 day trip. Again, my base hair color was not changed, and ends were bleached. When it was down I asked, when are we doing the color I came in asking for, and nobody knew what I was talking about. A stylist and a student then tag teamed my hair and did an all over color of the mushroom brown. I walked out after 11 hours looking very similar to the color I went in with, and paid $68 balayage and I walked out with an all over color. I just wanted to type this out for anyone wanting to go, I think it is great that people are learning and you can go in for a discounted price, but please make sure to make yourself clear, ask questions, and advocate for yourself while...

well i booked an appointment online and was given a price...when arriving i was sat and styled i loved the style the work was real nice... i thought i would only be paying the 10 dollor qoute i got online i even mention to the stylist i couldnt believe it was so inexpensive. but when approaching the counter i was charged 25 dollars when i asked why i was charged so much more than the lady next to me who had the exact same thing done as me a wash and roller set. we finished at the exaqct same time i was behind her in line.. i was informed that the prices were higher for women of african american ethnicity. so only because of our race she paid $8 for her wash roller set and i paid $25. i have not been back...