Rotolo's Pizzeria — Restaurant in Houma

If I can give this place (based off of experience ) zero stats, I would! I just had the worst customer service ever experienced!

It was a lunch hour so they were busy, which is understandable. I walked in, not greeted by the girl behind the register as she was busy, checking out table orders. After a few minutes, she finally acknowledged me. I paid for the pizza, received it, and it was completely overdone! I brought it back to the counter after looking at it and asked if they could remake it. She didn’t apologize. She just said, “you ordered thin crust pizza and that’s how it bakes.” They remade the pizza. It looked exactly the same as the first. I waited for remake for several minutes. Courtesy, complementary soft drink would have been nice to be offered which it was not. When the pizza was done, it was put in the window directly behind the counter. They said the order was ready, and the girls were busy. Again I waited a couple of minutes and no one came to hand me my pizza. So I grabbed the pizza off of the shelf and was getting ready to tell the girls that I grabbed the pizza to help them out. One of the waitresses immediately began yelling at me because I grabbed my pizza. I opened the box and pizza looked exactly the same. Asked for a refund and the waitress kept on about “I am never allowed to cross to grab pizza again” The entire situation was horribly handled by the waitress and counter attendant. The way the waitress yelled and handled the situation was appalling! Minutes before she was fussing at the kitchen staff for a miscommunication on a written order. The kitchen manager came out and was extremely nice and helpful. A void was placed on my order and told I should see the refund on my account 5-7 days. There was plenty confusion on their end about the “void” as well.

Extremely disappointed. I have been to the Thibodaux location multiple times! I have never had a problem.

Extremely disappointed in the pizza quality but more so in the behavior of...

Haven't eaten here in years. Couldn't remember why. Went tonight, service was slow, but I could deal with that. Waited a while for a water and Dr. Pepper, and even longer for refills. Ordered chicken parm and wife got a calzone. Calzone was good, but the chicken parm was absolutely disgusting. The noodles were flavorless and hard. The sauce was so bland it tasted like hunts tomato sauce from a can. But the chicken was absolutely the deal breaker. It tasted like a frozen chicken tender that was microwaved for 30 seconds and plopped on top. It was soggy and tasted horrible. I took 2 bites of the food and pushed it to the side of the table. You'd assume the waitress would see a nearly untouched plate and ask if anything was wrong, but sadly no. She took my card charged me like $14 for it and never said anything. That was the end of it for me. Wouldn't have wrote this if she just didn't charge me for the food I clearly didn't eat, but here I am. Seems like an alright place as far a pizza goes, but DONT GET THE PASTA! Hopefully a good manager or owner would see this and at least try to make things right. But as you can see from the other reviews that I didn't read before I went, they don't respond to criticism. To think you'd be willing to give up customers for $14. Oh well, you live and learn. They have better places in houma, look around before you come here. I'd hope they would fix it, cause I'd be ashamed to serve my customers that lukewarm...

Three Stars ONLY (to be fair... because many here eating PizzA and seeming enjoying it, if just my 3xperience 1-2 stars). Service was basic and slow to even get menu or drink, never checked back, nor refilled tea. Just brought check back. The PASTA I ordered SUCKED! (Sorry no better way to describe it) I had Spaghetti, it was not good (photo has proper color unlike photo supplied by company) Cost $12.. 1 bowl with garlic knots and no salad. Sauce was thin like can sauce. Only chunk was tomato. No meat, onion or bell pepper and tasted like only Basil. Saice was Sweet, Basilly, and could not really taste tomatoe. *Pasta was really overcooked. 2 meatballs when menu showed more. Meat was almost paste consistency (blender formed to ball?) Did not have meat taste (more like canned taste). Garlic knots were fair but could not taste garlic, bread knots? All in all... simply bad left a bad taste of the meat and basil. Tea was sweet but not that good. Not Southern. Even Peak Sountern Tea from machine is better.

Was really hoping this place was better. I'll only try Pizza next time.

2 stars Maybe Pizza Is better. Spaghetti? Go anywhere ELSE! Even Danny's is better. Ice tea is $2.69.

My bowl of spaghetti with medium cup of tea with no refill Totalled, with Tax $16.15

I've found many places here are over rated, think it's because many at this town has no place to compare to or Pizza is really, really,...