Domino's Pizza — Restaurant in Houston

the pizza was fine was the new manager is beyond bad. the only reason it's not 1 star is because of the pizza itself. service? worse than terrible. ordered my usual pizza online, then called afterward as usual to modify the order. was immediately put on hold. I usually drive to the store first then pick up my order on the way back. I was literally on hold until I actually got to where the store is so I pulled in and guess what? NO ONE was on the phone or doing jack. then as I requested the exchange my double ham order for double sausage, so I could in effect get quadruple sausage (something that used to be possible without request as sausage used to have two separate cuts), I was told that was not possible. funny how previous managers did it which means it was possible. the manager was just denying my request. guess the customer is NOT always right. I was also informed that putting quadruple sausage on the pizza could possibly made a person sick? guess dominos was risking making everyone sick in the past? sure dominos will love hearing that. then I informed this manager after the endless debate of NONSENSE that I would never order from that dominos AGAIN. I never canceled my order, as I paid online and used a GROUPON of all things which I could never get back, yet when I came back the manager had taken it on herself to cancel my order. it was utterly ridiculous. I won't fully blame her for being a moron on that part but I never said to give me my money back and never used the word cancel and the word I did use was AGAIN. in the end she offered me a free pizza which in no way was free because of the GROUPON. though even this was a task as I sat there for 10 minutes before she asks me if I made up my mind? made up my mind to what I asked? if I wanted the free pizza I was told. what the what? why did she think I was sitting there? not to mention she couldn't refund my GROUPON. this manager is some automaton with no capacity for logical thought whatsoever. guess that's all dominos can find.

it's tempting to order one of their two for one deals, ask for one pizza with all the toppings (which they say no to. didn't they have a commercial about common sense before?) pick the order up, move all the topping to one pizza at the counter, then take the pizza THEY WASTED and smash it all over their store window or leave it on their...

EDIT 3 YEARS LATER

Tonight I got a pizza from my local Domino's on El Dorado. I have had a love/hate relationship with this whole chain for many many years. Tonight, with the help of their "50% off any regular price pizza" promotion and this particular location, I have fallen in love with them all over again.

They've been great and they've fallen a little short, they've missed their mark a time or two and they've also amazed me with the quick delivery and delicious product. Tonight, they've outdone themselves and made me a hardcore fan again. My pizza was commercial quality beautiful, delicious and perfectly baked. This particular location does such a good job when they have enough hands on deck to handle the business. I cannot recommend this El Dorado location highly enough! Great job crew, y'all just keep getting better.

I was anti-Domino's for a few years, mostly due to my (old) local store dropping the ball again and again, but this location makes Domino's my new favorite all over again. Ooey gooey pizza, delivery as scheduled, and excellent product on Super Bowl Sunday won me back. Thanks, El Dorado...

We live apprx. 2 blocks away from this Domino's and so it makes good sense for us to order pizzas from them. However, IF the food wasn't any good, we would order from elsewhere. We have ordered many many different types of pizza's from this location, experimenting with various flavor and sauce and crust combinations. Every one of them has been really good! ( well, one wasn't too great... but that was our fault - bad combination, we didn't like) each was made perfectly and has always been very hot and fresh. I've finally found my favorite combo, but there are a few others that we switch it up with and ALWAYS add extra sauce and especially like extra crispy cook on a hand-tossed crust. We've always had good experience with the customer service here and there has never been any problem with speed ( both delivery and pickup) and quality has been really good. I'm sad when I see a bad review on this place only because we've had such positive experiences. I guess occasionally bad things happen even at the...