El Pacifico restaurant — Restaurant in Houston

Most of my experiences with El Pacifico have been great . Except the overly loud music . Today was a different case . We went for mothers day to have dinner with my family of 4 . My mother order a special mother’s day cocktail, my father a michelada and I order a Piña colada (which the server told me that they didn’t have a pineapple to out the drink in and I told her I was okay with a normal glass cup), from the alcohol cocktail menu. Our server brings our drinks . From the first sip i figure mine didn’t have alcohol. We waited for our server but she really came to check on us which i understand it was busy. Later on my mother order a Piña colada . When it arrived we noticed the no alcohol AGAIN. when server finally came over she said she brought a non alcoholic one because of the one I had order . We proceeded to tell her why of we order it from the cocktail menu. ALCOHOLIC COCKTAIL MENU. she proceeded to say since she didn’t ask for my ID she didn’t serve me alcohol. it made absolutely no sense . She said she could add rum to the ones we had . I told her I was fine i was practically done with mine . My mother choose to add rum to hers . When the bill came we were charged with 3 ALCOHOLIC PIÑA COLADAS. She proceeded to blame the manager and kept making excuses on how we had already taken a sip of the one my mother order they had to remake a whole new one with alcohol. which we never agreed upon to she said they would ADD alcohol to the one she already had. Absolutely worst service when all we wanted was a nice mothers...

Yesterday my friends and I decided to go out for dinner and drinks at Pacifico. I was quite excited as It was going to be my first time there. We sat down and it took the server 10 minutes to get to us. She seemed busy and it is crazy because 3 servers were just standing there by the POS not helping out. We got our drinks and then our other friends arrived around 9. We ordered more drinks and dinner and were having a good time. Then around 10:15 the server says my friend had to go put on a shirt or leave, he was wearing a muscle shirt. We asked to speak to the manager because it just seem crazy the restaurant did not have a sign about a dress code and my friend was not told anything when he came in. Uriel came and apologized but said it is a rule we have. Also, there was 3 servers just standing there pointing at us and laughing. Which I found extremely rude. Uriel let us stay so we continued to have drinks and around 11:15 Uriel came to the table again and told my friend that he needed to put a shirt on or leave. I work in the food and beverage industry as well and don't appreciate the way this situation was handled nor the rudeness of the servers which we did get their names (Magally, Marlene, Lina) If your gonna have a dress code you need to tell people before the sit down and...

It was my friend's birthday I rented a limo to take her to El Pacifico to celebrate her birthday on your website it says its open from 11:30am to 11pm on Thursday we got there at 8:45pm I wanted to order the parillada for 4 people and the lady said the one for 2 should be enough for us it was five of us so we order the one for two (since it's what server suggested) and 2 sushi rolls. We started ordering drinks we wanted to get several rounds we finished our first drink we were trying to get the waitress attention and she never came back; When the food came out we realize it was not going to be enough this was at 9:30pm when we call the waitress to order more food she said o the kitchen its all ready close when I mentioned your hours say 11pm for closing time she said that's incorrect I tried to order more drinks and she said the bar was close as well. then they started putting all the chairs up around us. we felt rushed so we just asked for the check and left. It was the worst dinner experience I ever had. If you close at 10 you need to make the change online so the costumers can planned...